After Sales Service Coordinator

Job Description

Job description:<br><br> <strong>Role Purpose</strong> <p> </p> <ul> <li>Solve customer problems through the company’s system, coordination in maintenance work.</li> <li>Solve workers client dispute at initial level</li> </ul> <p> </p> <strong>Job Accountabilities &amp; Activities</strong> <p> </p> <p>Key Tasks and Responsibilities</p> <ol> <li>Solve customer problems and assess the level of service provided to the client and prepare reports for this task.</li> <li>Deal with customer needs and receive calls about need.</li> <li>Providing regular reports on clients (collection, preparation, guarantees, etc.) to management and clarifying the constraints of work.</li> <li>Raise the level of service and gain customer satisfaction.</li> <li>Review all customer invoices.</li> <li>Review all billing emails in terms of replacement or retrieval and find out the reason for the retrieval, customer follow-up and employment.</li> <li>Participating in the formulation of goals for employees within the department.</li> <li>Selecting and recruiting the necessary workers and equipping employees with training.</li> <li>Create new ways to improve procedures and motivate employees.</li> <li>Assess and measure employee performance by measuring customer satisfaction from quality management.</li> <li>Review the client’s worker’s booking schedules.</li> <li>Solve all problems related to the client or worker and follow up with the relationship administrator.</li> <li>Adhere to the organization’s attendance policies and procedures.</li> </ol> <p> </p> <strong>Education &amp; Certifications</strong> <p> </p> <p>Bachelor’s degree in Business Administration or Marketing and equivalent.</p> <p> </p> <strong>Required Years of Experience</strong> <p> </p> <ul> <li>(3)  years’ experience at least in the field of customer service.</li> <li>(1) year as a Leadership.</li></ul>