Admission Coordinator

Job Description

Job Purpose / Objective:

Coordinator Admission functions to ensure that all functions of the admission Office are carried out efficiently and effectively.

Key Responsibilities / Accountabilities:

• Admit patient according to Hospital policies and procedures.
• Obtain applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
• Resolve patient/family dissatisfactions by investigating concerns.
• Prepare daily report of all admitted patients from the last day (mid-night) with their payment status.
• Receive patients for Admission from Out Patient Department (OPD), clinics, Emergency Room and Direct Admission.
• Prepare admissions reports by collecting, analyzing, and summarizing data and trends.
• Protect HMG reputation by keeping information confidential.
• Ascertain room availability from the ward level staff and advices patient concerning room rates and admission requirements.
• Coordinate the room assignment and notifies the appropriate department.
• Advice patient concerning room rate, treatment plans and admission requirements.
• Ensure that admission formalities are completed without delay and with courtesy towards the patients from and other documentation requirement must be as complete accurate as possible, including necessary faxes for company approval for the admission and treatment plan.
• Maintain records of staff sickness and absence for other causes, reporting to the Admission Supervisor/Patient Relations Supervisor.
• Implement appropriate policies and procedures to achieve the hospital goals objectives in pursuit of standard of Care, Quality performance improvement.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Perform other applicable tasks assigned within the level of his/her competence as required by the admission supervisor.

Education/ Professional Qualification:

• Educational : Diploma holder or College Graduate

Experience:

• At least 2 years’ experience in the same field

Professional Licensing / Certification / Training:

• N/A

Skills

process management patient servicing data management & record keeping compliance to online incident reporting system