Administrative Support Specialist
Job Description
<p><strong>Our compensation is going to be above average for this type of role, and there is room for growth and promotion. </strong></p><p><br></p><p>Location : Zouk Mosbeh</p><p>Shifts : <strong><u>Monday through Friday from 4:00 PM till 1:00 AM.</u></strong></p><p><br></p><p><strong>Meet The New Facilitate International! </strong></p><p>We are one of the largest companies in Lebanon, located in <strong>Zouk Mosbeh</strong>; soon to be THE largest company Headquartered in Lebanon. We are a third-party administrator that handles back-end operations, customer service, logistics, project management and communications for multiple Real Estate services companies and other service providers in the United States and Canada, and very soon to include Europe and Asia.</p><p><br></p><p>Facilitate International primarily focuses on comprehensive business solution services for medium to large-size companies, up to and including Fortune 500, with complex operations looking to standardize and swiftly scale the core of their operations.</p><p><br></p><p>If you have <strong>good English speaking and writing skills</strong>, are good with a computer, solid critical thinking skills, and learn new and complicated tasks quickly, <strong>we want to pay you for these skills!!!</strong></p><p><br></p><p>Our company environment and culture are full of fun AND hard work. We work hard and play hard! The work can be very complicated and challenging, so we only hire the best. We offer leadership training internally for future promotions and growth within our company. We also reward our loyal employees and teammates with some of the top compensation in Lebanon, and with fun weekly companywide activities, Friday food buffets, and summertime beach parties, dress up costume days, and many more fun off hour activities.</p><p><br></p><p><strong>Admin Coordinator</strong></p><p><strong> </strong></p><p><strong>As Facilitate Int. Administrative Coordinator, you report directly to the Administrative Supervisor. You play an important role in organizing and following up on clients’ work order requests. </strong></p><p><br></p><p>Your job entails constant communication with the client to ensure that the full process is going smoothly, the parts needed to finish the jobs are ordered, and that all documents and needed information are being properly transferred to the client. Your job responsibilities entail as well constant communication with the Customer Service Representatives and the Team leads within the team to make sure that all the data you need to send to the client is available and complete.</p><p><br></p><p>In a more detailed way, the following duties are listed in your Job Description:</p><ul><li>Supervising client email or systems/portal</li><li>Preparing daily summary reports twice a day upon arrival and before the shift ends</li><li>Transferring data, updates, instructions, feedback, and questions from client systems to the company system and vice versa</li><li>Updating clients about the Estimated Time of Arrival (ETA) of the assessments, parts/equipment delivery, and repairs</li><li>Reporting outstanding/overdue proposals to the team lead and the management in some instances</li><li>Reporting missed Estimated Time of Arrival and no-shows to Team Leads and the management in some instances</li><li>Following up with parts/equipment orders and purchases. Reporting delays to Team leads and the management in some instances.</li><li>Proofreading Work Orders, sign-offs, and proposals, and checking the before and after pictures before invoicing</li><li>Prepare invoices as excel and PDF, send them to the client either by email or by adding each one on the portal</li><li>Acknowledging client requests, concerns, complaints, and questions continuously</li><li>Ensuring that all clients are updated proactively and promptly</li></ul>
