Account Manager – Tunisia
Job Description
<strong><u>About Glovo<br><br></u></strong>We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.<br><br>At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!<br><br>We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It’s because of this that we are committed to providing equal opportunities to talent from all backgrounds.<br><br>In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).<br><br><strong><u>Your Work-life Opportunity<br><br></u></strong>As an Account Manager you will play a key role in the Glovo Partners & Brands team. You will be directly handling the relationship with our top partners and you will be responsible for the growth, operational excellence & marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in your city.<br><br><strong><u>Be a Part Of a Team Where You Will<br></u></strong><ul><li>Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews -> Salesforce as a tool for this)</li><li>Evaluate, follow up and build reports of your portfolio and KPIs periodically. Be proactive and data driven enough in order to improve operational KPIs with partners</li><li>Draw and execute plans, making your partners grow through promotions, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling). </li><li>Shows planning skills and makes proposals based on available information and quickly notices problems with the partner</li><li>Achieve your Quarterly Targets (Growth, Revenue, Ops, Commercial).Take actions to reach your goals and company OKRs.</li><li>Ensure that Glovo has the best content and become partner’s no1 operator by signing preferred partnerships with partners and build long-term marketing plan</li><li>Increase Glovo’s revenue through commission renegotiation and selling Glovo’s assets</li><li>Understands objections and interests, is able to assume partners’ goals and options.</li><li>Understand, build action plans and follow up on churned and inactive partners.</li><li>Interact with other areas (operations, marketing, finance) to make sure that we are giving best possible service to your partners</li><li>Organize schedule in advance leaving time for deep dive tasks and for meetings with partners</li><li>Teach the partner how to use the manager portal to become self-sufficient, so that partner can: change and edit the menu, activate promotions and check their information with Glovo<br></li></ul><strong><u>You Have<br></u></strong><ul><li>At least 3 years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality or on-demand delivery industry.</li><li>Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.</li><li>Ability to comfortably work in a high growth and high-performance start-up with a fast pace. </li><li>Experience in conducting business presentations and handling sales negotiations. </li><li>Computer literacy; good knowledge of Google tools (Docs, Sheets, Slides, Drive); Salesforce knowledge is a plus.</li><li>Excellent local language and English skills.</li><li>Strong Commercial skills.</li><li>Good communication and interpersonal skills.</li><li>Highly organized and detail-oriented.</li><li>Problem solver, data-driven with an analytical approach.<br></li></ul>We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!<br><br><strong><u>Experience Our Glovo Life Benefits<br></u></strong><ul><li>Top-notch private health insurance </li><li>Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders! </li><li>Discounted gym memberships </li><li>Flexible time off (take the time you need) and hybrid working model (own your time) </li><li>Online therapy and wellbeing benefit <br></li></ul><strong><u>What You’ll Find When Working At Glovo<br></u></strong><ul><li>Gas: Driven to deliver quality results quickly </li><li>Good Vibes: Bring positivity and communicate openly</li><li>Stay Humble: Self-aware and open to learning</li><li>Care: Uplift people and the planet</li><li>Glownership: Act as proud owners</li><li>High Bar: Focus on Top Performance<br></li></ul>If you believe you match these values, we look forward to meeting you!<br><br>Wanna take a peek into what it’s like to work at Glovo? Follow us on Instagram and like us on Facebook!<br><br>Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/
