Account Manager

Job Description

Job Title : Account Manager

Location : Dubai

Type : Outsourced

Primary responsibilities:

• Develop and nurture an in-depth understanding of the product suite offered to clients.
• Work with different internal and external teams and stakeholders to streamline merchant on-boarding.
• Establish and sustain strong relationships with clients and strive towards enhancing their overall operational and business performance.
• Work closely with Customer Support to facilitate issue resolution, identify patterns in
• operational challenges and drive measures for issue reduction.
• Coordinate and engage with multiple stakeholders within the client’s organization (IT,
• Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address operational and business requirements.

Requirements:

• Self-motivated with demonstrated flexibility & adaptability in intense situations.
• Passion for delivering customer success, with a strong interest in taking ownership,
• Advocating for clients and delivering long term value.
• Strong interpersonal skills and ability to collaborate and communicate with various cross-functional teams to provide business and tech solutions.
• Ability to analyze and imbibe information on new products, tools, and technology.