Partner Success Manager
Job Description
<ul><li>Arabic speaking is a mandatory requirement </li></ul><p><br></p>Want to work for a fast-growing SaaS-Enabled marketplace platform (Fresha.com) that is revolutionizing the beauty and wellness industry? We’re seeking a youthful, determined and dynamic <strong>Partner Success Manager</strong> to drive growth and help venue partners maximize the marketing and distribution potential of their participation on the marketplace.<p><br></p>The ideal candidate will have great communication skills, is detail oriented, can prioritize effectively, has a strong work ethic and a passion to build great relationships with customers.<p><br></p>Our high-traffic booking platform has quickly become a game-changing industry leader, with users in over 120 countries. We’re backed by top-tier international investors and with a $152M Series C round, and we’re looking to deploy those funds to drive further conversions of merchants and consumers onto our booking platform. We are expanding operations in KSA.<p><br></p><strong>Responsibilities</strong><p><br></p><ul><li>Serve as a lead point of contact for merchants on all account management activities</li><li>Take ownership of assigned accounts, support merchant on-boarding and training, and help drive SaaS platform adoption</li><li>Optimize listing content and availability competitiveness on the marketplace to maximize conversions</li><li>Effectively analyze reports, execute plans on increasing monetized revenue generated from existing accounts</li><li>Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn</li><li>Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem solving.</li><li>Contribute to the development of new product features by collating merchant feedback received</li><li>Identify up-sell and cross sell opportunities and collaborate with sales to create additional value for merchants</li></ul><p><br></p><strong>Requirements</strong><p><br></p><strong>Your profile</strong><p><br></p><ul><li>Bachelor’s Degree</li><li>English & Arabic speaker (Arabic is mandatory) </li><li>1-2 years of sales or account management experience in the internet, software or e-commerce sectors</li><li>Excellent written and verbal communication, presentation, and interpersonal skills</li><li>Strong sense of initiative and customer service orientation</li><li>Ability to adapt and achieve targets in a dynamic and fast paced working environment</li><li>Experience with online marketplaces or SaaS platforms is desirable</li><li>Ideally a keen interest in the Beauty and Wellness industry</li></ul><p><br></p><strong>Benefits</strong><p><br></p><strong>What We Offer</strong><p><br></p><ul><li>We offer a competitive salary and an opportunity to fast track your career path at our rapidly expanding technology startup</li><li>Working with a passionate, young and dynamic team in a fun work environment</li><li>Full-time employment contract (KSA residence visa, if applicable)</li></ul><p><br></p><strong>About Fresha</strong><p><br></p>Fresha is the world’s largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide.<p><br></p>Available in 120+ countries worldwide, Fresha is used by 90,000+ businesses and 300,000+ professionals worldwide, who have booked over 600 million appointments through Fresha already. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors.<p><br></p>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions.<p><br></p>Our ecosystem gives partners everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.<p><br></p>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
