Electronic Visit Verification Support
Job Description
<strong><u>Description</u></strong><p><br></p><strong>Summary/Objective</strong><p><br></p>Tempus Unlimited is looking for an Electronic Visit Verification (EVV) Support in our Stoughton, Springfield or Salem Massachusetts offices.<p><br></p><strong>Fulltime, Monday – Friday, 8:30am-4:30pm, 35 hours a week, hybrid 2 days in office 3 days home</strong><p><br></p>The qualified Electronic Visit Verification (EVV) Support will be responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program. This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills. Assure ongoing compliance with Tempus quality and FI contract requirements.<p><br></p><strong><u>Key Responsibilities</u></strong><p><br></p><ul><li> Assist Consumers and Personal Care Attendants (PCA) through training, implementation, rollout and ongoing support</li><li> Electronic Visit Verification (EVV) account set up</li><li> Guide Consumers and PCA’s with entering and adjusting timesheet shifts</li><li> Troubleshoot (e.g.) logging in to the Services Portal Unified Consumer Application (UCP) and the HHAeXchange+ Unified Mobile Application (UMA) device</li><li> Virtual and call center customer service experience</li><li> Time management skills</li><li> Microsoft Suite operating system experience</li><li> Patience and empathy, will be working with persons with disabilities</li><li> Ability to learn quickly, multi-task and meet deadlines</li><li> Strong interpersonal and analytical skills</li><li> Strong written and verbal communication skills</li><li> Excellent organizational skills</li></ul><p><br></p><strong>Who is Tempus? </strong>Tempus Unlimited, established in 1950 as Cerebral Palsy of Massachusetts, provides a continuum of services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment. We encourage the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. We are a thriving organization that provides programs and services throughout Massachusetts and in Pennsylvania with a workforce of 450 employees. When you join our team you will be part of a workforce that is as diverse as the consumers we proudly serve. Come join us and become a part of this extraordinary organization.<p><br></p><strong><u>Benefits</u></strong><p><br></p>Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop their career and enhance their experience.<p><br></p><ul><li>Sign on bonus</li><li>Work/Life Balance – flexible work schedules</li><li>Paid time off – 25 days per year for full time staff</li><li>14 paid Holidays</li><li>Tempus Wellness – Medical, Dental, Dependent Care Reimbursement, FSA and HSA</li><li>Basic Life, Short Term and Long Term Disability</li><li>On-site gym (Stoughton Location) and wellness initiatives</li><li>Annual Reviews with merit based increases</li><li>Employee Recognition Program</li><li>Financial Wellness – 403(b) Retirement Plan with matching</li><li>Continuing Education, Training and Advancement opportunities</li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><strong>Required Education and Experience</strong><p><br></p><ul><li> High School acceptable but college preferred</li><li> Software and/or technical support</li><li> Customer service focused</li><li> Microsoft Suite experience</li></ul><p><br></p><em><strong>Travel</strong></em><p><br></p>Travel may be required for this position.<p><br></p>PI224476779
