Cluster General Manager
Job Description
We are delighted to be recruiting for a Cluster General Manager within the Hotel Development team.<p><br></p><strong>Role Purpose: </strong><p><br></p>The Cluster General Manager is responsible for directing, leading, supervising, executing, monitoring and evaluating all aspects of pre-opening and operations of all hotels under the cluster. The aim of this role is to manage the transition from a pre-opening state to an operational state in accordance with the hotel operating strategy for the project and ensuring that post opening operational goals and profitability objectives are achieved, including guest and employee satisfaction. Successful execution of services related to financial performance, operational excellence, sales and revenue generation and delivering a return on investment to the hotel will be key responsibilities.<p><br></p>This role will need to work very closely with the Executive Director of Hotel Development, Regional Director, regional teams, project teams, design teams, hotel companies, and all relevant stakeholders to successfully open and operate the hotels within the cluster.<p><br></p>This role will also act as a liaison role between NEOM Hotel Development and the cluster project leadership team.<p><br></p><strong> Key Accountabilities and Responsibilities: </strong><p><br></p><ul><li> Positively contributes to the vision and ethos of NEOM within the Hotel Sector and within the cluster. </li><li> In conjunction with and as required by NEOM Executive Management, contribute to the formulation and implementation of the strategy for the cluster of hotels in line with NEOM’s strategy and vision. </li><li> Key contact representing NEOM Hotels for the pre-opening and operations of the cluster hotels. </li><li> Preparation of Pre-Opening Budgets for the Hotels within the cluster strategy. </li><li> Ensure that strategy is translated into annual operational business plans for the hotels and that performance is monitored and managed to ensure continuous improvement. </li><li> Preparation and oversight of the cluster hotels pre-opening activities leading up to the agreed opening dates. </li><li> Coordination with Project Teams to ensure timely handover of the cluster hotels. </li><li> Regular visits to hotel projects under development and pre-opening. </li><li> Ensures that the necessary licenses, permits, and insurance required to open and operate the hotels legally are obtained. </li><li> Ensures all brand and operating standards are in place for hotel openings. </li><li> Is responsible for all FF&E, OS&E and preopening processes for the Hotels within the cluster. </li><li> Responsible for creating and maintaining positive work relationships with key stakeholders </li><li> Oversees and reviews operating results of hotels and all facilities within the hotel. </li><li> Regularly visit the hotels within the cluster to address issues and assist with the effective implementation of the agreed annual business plans. </li><li> Development and assurance of regional compliance with tourism, health, environmental and social standards for NEOM Hotels. </li><li> Oversee and direct internal hotel teams to ensure the successful and efficient operations of the cluster hotels, covering management of all departments. </li><li> Oversee front office operations, guest services and housekeeping operations to ensure high-quality guest experience is delivered, hotel revenues and occupancy rates are maximized, and brand standards are maintained. </li><li> Oversee food and beverage (F&B) operations across the hotels to ensure the overall smooth and economical running of F&B operations. </li><li> Oversee all maintenance and planning across the cluster hotels to ensure full availability and serviceability of hotel facilities, including all repair work, preventative maintenance and reconstruction work, whilst minimizing disruption for guests. </li><li> Recommend the budget for each of the hotels and monitor financial performance versus the budget to ensure that the business is aware of forecast costs and revenues, areas of underperformance are identified and opportunities to improve performance are capitalized upon. </li><li> Oversee and manage the sales, profitability and cash flow goals and objectives for the cluster hotels in accordance with the plans set down from NEOM Hotel Development. </li><li> Timely recruitment and onboarding of employees for the cluster hotels. </li><li> Leads and supports team members and consultants within operations and other departments as/when required. </li><li> Oversee and ensure compliance to all relevant QHSE management policies, procedures, and controls across their hotel to ensure that the cluster of hotels provide a safe, world-class, secure and environmentally responsible service to customers, the public and its own people. </li><li> Ensure a key focus on quality and consistency is achieved across the business in every guest experience. </li><li> Develop and oversee the implementation of policies, procedures and controls covering all areas of the hotel’s activity so that all relevant procedural / legislative requirements and standards are fulfilled to ensure that all cluster hotels deliver a world-class service. </li></ul><p><br></p><strong>Qualifications & Skills</strong><p><br></p><ul><li> A proven track record of being directly responsible for Hotel operations, project management, preopening and operations at multi-unit level. </li><li> A proven track record of dynamic and successful leadership in cluster Hotel operations (leading luxury and other segment hotel operators, etc) </li><li> Evidence of having managed large national/international Hotels </li><li> Minimum fifteen (15)+ years of experience experience in Hospitality, five (5) years in luxury industry </li><li> Strong knowledge of hotel operations, financial management, sales and marketing, and guest satisfaction strategies. </li><li> A proven high level of sporting achievement or involvement over a number of years </li><li> High level of luxury/upscale island experience </li><li> Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve outstanding results. </li><li> Analytical and strategic thinking skills, with the ability to identify opportunities and challenges and develop effective solutions. </li><li> Strong financial acumen, with the ability to analyze financial reports, identify trends, and implement strategies to improve profitability and revenue growth. </li><li> Demonstrated experience in developing and implementing sales and marketing strategies that drive occupancy, revenue, and market share. </li><li> Experience in managing budgets, forecasting, and financial reporting. </li><li> Proven track record of achieving operational excellence, guest satisfaction, and financial targets. </li><li> Fluency in English and any other relevant language. </li><li> Comprehensive knowledge of governing bodies, committees, and regulatory organizations across the hotel sector </li><li> Comprehensive networks with regional/global hotel companies (e.g. leading hotel chains: Four Seasons, Marriott, Soho House, Accor, etc.) </li><li> A visionary mindset, ready to challenge and advance the future of hotels </li><li> Seen as a leader in own sector and a credible partner across other tourism-related sectors</li></ul>
