Operations Executive (Chinese Speaker)
Job Description
<p><strong>Koi Technologies </strong></p><p><strong>Job Description/Guideline:</strong></p><p><strong>Position Title: </strong>Operations Executive (Chinese Speaker)</p><p><strong>Location: </strong>Dubai, UAE</p><p><strong> </strong></p><p><strong>Position Objective</strong>:</p><p>The Operations Executive will report to the Director of Operations and support the operations team in providing the highest level of customer service while contributing to an efficient operation, the role requires Chinese language skills.</p><p><br></p><p><strong>Principal Responsibilities:</strong></p><p>· Following up and resolving clients’ booking inquiries coming in through different communication platforms</p><p>· Ensuring that all the bookings, booking amendments, drivers and suppliers are uploaded on Koi B2B portal</p><p>· Coordination with suppliers to confirm services/bookings and making sure the rides are scheduled and dispatched on time</p><p>· Maintaining topmost quality for all rides to provide services which meet standards and policies of Koi</p><p>· Resolving escalations from suppliers, customers and clients on calls and other communication platforms</p><p>· Managing driver fleet wherever applicable and assuring an efficient dispatch of the fleet</p><p><br></p><p><strong>Competencies and Skills: </strong></p><p>· Strong fluency with Excel and MS Office</p><p><br></p><p><strong>Essential Qualifications: </strong></p><p>· BA, BS, or B.Com degree required or equivalent</p><p>· Fluent Chinese- verbal and written</p><p><br></p><p><strong>Preferred Qualifications: </strong></p><p>· 3+ years of experience in Operations (Back-office/Support Team)</p><p>· 3+ years of experience in the Travel Industry</p><p>· Proven work experience in hospitality or Customer Service role</p><p>· Self-starter with excellent interpersonal communication and problem-solving skills</p>
