Customer Service & Inside Sales

Job Description

<p>PawPots is seeking a highly motivated and dynamic individual to join our team as a <strong>Customer Service &amp; Inside Sales </strong>Representative. In this role, you will be responsible for providing exceptional customer service while actively promoting and selling our products or services to clients. Ideal candidates would be dog/cat parent.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Respond to customer inquiries and provide outstanding customer service via phone, email, and live chat</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Identify customer needs and recommend appropriate products or services</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Process orders, returns, and exchanges efficiently and accurately</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Upsell and cross-sell products to maximize sales opportunities</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Build and maintain strong relationships with customers</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Collaborate with the sales team to meet or exceed sales targets</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Handle and resolve customer complaints or issues in a professional manner</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Actively contribute to the continuous improvement of our customer service systems and processes</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Identify areas of inefficiency and suggest process improvements to streamline workflows and enhance customer experience</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Work closely with the marketing team to contribute to conversion rate optimization efforts on our website</span></p><p>&nbsp;</p><p><strong>Job Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Bachelor’s degree in marketing, Communications, or a related field</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Proven experience in customer service and sales roles</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Excellent communication and interpersonal skills</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Ability to multitask and prioritize tasks effectively</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Proficient in using CRM software and other relevant tools</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Detail-oriented with strong organizational skills</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Positive attitude and ability to work well in a team environment</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Flexibility to work occasional evenings or weekends, if required</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Dog/Cat lover is a must!</span></p><p>&nbsp;</p><p><strong>Company Description</strong></p><p>PawPots is a company that is revolutionizing the pet care industry, providing a healthy diet alternative for pets and an online platform for pet-parents and vets.</p><p><span>Send your CV to </span>careers.lb@pawpots.com<span> mentioning Sales&amp;CS</span></p><p><br></p>