General Manager- Sheraton Dammam – Marriott International, Inc

Job Description

<strong>Job Number</strong> 23094010<p><br></p><strong>Job Category</strong> Property Leadership<p><br></p><strong>Location</strong> Sheraton Dammam Hotel &amp; Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP<p><br></p><strong>Schedule</strong> Full-Time<p><br></p><strong>Located Remotely?</strong> N<p><br></p><strong>Relocation?</strong> N<p><br></p><strong>Position Type</strong> Management<p><br></p><strong>About The Brand</strong><p><br></p>At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.<p><br></p><strong>About The Property</strong><p><br></p>Sheraton Dammam Hotel &amp; Convention Centre, the only 5-star hotel in Dammam, that offers luxury accommodation, four distinct dining venues Fayrouz all-day dining open buffet restaurant, Da Vinci Italian Restaurant. In addition to Vienna Café, Jar Al Qamar Social Lounge. An outdoor Swimming pool, a fitness center, Shine Spa and massage. Located in Downtown Dammam, with less than 15 mins drive to Al Khobar and Dhahran and less than 30 mins to Dammam airport. Retreat to 283 welcoming, comfortable guest rooms with the signature Sheraton sweet Sleeper Beds. LED TV screens, WIFI, tea/coffee making facilities, comfortable work spaces and memorable views of the Arabian Gulf. Considered the largest convention center within the Eastern province, the Sheraton Dammam Hotel &amp; Convention Centre is the most favorite venue for weddings in Dammam, business conferences and exhibition with 3 Ballrooms measuring 3000 sq. meter and 14 meetings and break-out rooms<p><br></p><strong>About The Postion</strong><p><br></p>As the lead host at our property, our General Manager creates the culture to deliver a memorable experience for our guests. By creating personal connections with guests and hosts, our leader understands how to inspire our team to deliver on-strategy services across the hotel.<p><br></p>The ideal candidate for this position will have at least 5 years plus experience, as a General Manager, in the premium brands. Evidence of strong operational leadership, sales, marketing, room experience and being able to drive performance within a competitive market and owner relations will be key. The natural inclination to innovation and extensive talent leadership experience is required and a busy airport experience a plus.<p><br></p>Chosen candidate will be the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Sheraton brand and property ownership.<p><br></p>Apart from above, a new leader for this property will take a lead in building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position will be also actively involved in the local community and builds strong relationships with local officials, businesses, and customers.<p><br></p><strong>JOB SPECIFIC TASKS</strong><p><br></p><strong>Business Strategy Development</strong><p><br></p>Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.<p><br></p><strong>Business Strategy Execution</strong><p><br></p>Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.<p><br></p><strong>Sales and Marketing</strong><p><br></p>Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.<p><br></p><strong>Talent Management and Organizational Capability</strong><p><br></p>Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.<p><br></p><strong>Business Information Analysis</strong><p><br></p>Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.<p><br></p><strong>Employee and Labor Relations</strong><p><br></p>Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.<p><br></p><strong>Revenue Management</strong><p><br></p>Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.<p><br></p><strong>Owner Relations</strong><p><br></p>Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.<p><br></p><strong>Customer and Public Relations Management</strong><p><br></p>Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).<p><br></p><strong>Company/Brand Policy, Procedures, And Standards Compliance</strong><p><br></p>Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.