Customer Education Manager RM, MENA
Job Description
<strong>This role can be based within the MENA Countries </strong> <br><br><strong>Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance<br><br></strong>At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.<br><br><strong>This role can be based within the MENA Hub offices (KSA, Dubai, Lebanon)<br><br></strong><strong>Purpose Statement<br><br></strong>Plan, develop, and coordinate Medical Education programs for Health care professionals and internal employees. Obtain information needed to prepare Medical Education training programs; select HCP proctors and preceptors, prepare training materials; develop course content; determine methodology and coordinate the development of training aids. Conduct blended customer education and internal training sessions, and develop criteria for evaluating effectiveness of training activities. May utilize HCP trainers with technical expertise. Continuously revise lesson plans to meet new training requirements and to keep technical information up to date.<br><br><strong>Key Responsibilities<br></strong><ul><li> Manage customer education and internal training programs through implementation of strategies, delivery of objectives content creation and execution while effectively working with stakeholders. </li><li> Ensure consistency in Boston Scientific branding guidelines. </li><li> Develop and maintain strong relationships with key opinion leaders, internal and external stakeholders, serving as a liaison between key educational opinion leaders and Boston Scientific programs. </li><li> Communicate proactively to all levels of management and all stakeholders. </li><li> Identify, partner with and manager appropriate resources (i.e., vendor relationships, other internal departments etc.) to ensure that meetings/events meet objectives. </li><li> Use blended approach combining face to face and digital options for education. Integrating new education technologies such as remote devices, learning management systems and new digital tools. </li><li> Define, track and maintain budgets while ensuring cost saving measures, understand implications on general business management. </li><li> Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement. </li><li> Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines. </li><li> Create a professional development plan with the partnership of direct supervisor. </li><li> Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific. </li><li> Manage customer education and internal training programs through implementation of strategies, delivery of objectives content creation and execution while effectively working with stakeholders. </li><li> Ensure consistency in Boston Scientific branding guidelines. </li><li> Develop and maintain strong relationships with key opinion leaders, internal and external stakeholders, serving as a liaison between key educational opinion leaders and Boston Scientific programs. </li><li> Communicate proactively to all levels of management and all stakeholders. </li><li> Identify, partner with and manager appropriate resources (i.e., vendor relationships, other internal departments etc.) to ensure that meetings/events meet objectives. </li><li> Use blended approach combining face to face and digital options for education. Integrating new education technologies such as remote devices, learning management systems and new digital tools. </li><li> Define, track and maintain budgets while ensuring cost saving measures, understand implications on general business management. </li><li> Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement. </li><li> Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines. </li><li> Create a professional development plan with the partnership of direct supervisor. </li><li> Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific. <br><br></li></ul><strong>Must Have<br></strong><ul><li> 5-7 years of relevant experience in training and education or in device industry </li><li> A bachelor’s degree in a relevant field such as healthcare, life sciences, education, or business administration is typically preferred. </li><li> Experience in developing educational programs and KOL management. </li><li> Knowledge of medical devices, healthcare industry regulations, and an understanding of clinical practices is highly desirable. </li><li> Excellent verbal and written communication skills are necessary for effectively conveying complex medical device information and training materials. </li><li> Strong presentation and public speaking skills to deliver training sessions and engage participants. </li><li> Ability to adapt the training content and delivery style to different audience levels and learning preferences. </li><li> Proficiency in using various multimedia tools, such as presentation software, e-learning authoring tools, and virtual training platforms, to develop interactive and engaging training content. <br><br></li></ul>As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.<br><br>So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
