Payments Operations Coordinator

Job Description

<p><strong>Who are we</strong></p><p><br></p><p>Our company was founded in 2006 by two entrepreneurs who saw great potential in supporting mobile carriers to monetize carrier billing. We are active in over 40 countries and 85 mobile operators, First Screen supports digital-first and OTT brands with customer acquisition services and world-class support for the distribution of a brand’s unique and premium content, product, or services offering through mobile operators and emerging channels. Headquartered in Dubai, First Screen has offices in the Netherlands, South Africa, Singapore, and Dallas, which will serve as the headquarters for the Americas business.</p><p><br></p><p>At First Screen, we are always looking for new talent to join our young and energetic team. If you believe you can contribute to our mission, it will be our pleasure to meet you.</p><p><strong> </strong></p><p><br></p><p><strong>What will be your role</strong></p><p><br></p><p>We are looking for a <strong> Payments Operations Coordinator</strong>, to join our Team and help us grow and serve our merchants in multiple regions. You’ll do this by building continuous engagement with the external payment providers to ensure smooth onboarding and contracting of their services. Once we start processing payments, you will also be leading the performance monitoring and any payments related improvements.</p><p><br></p><p>To drive, manage and coordinate the operational infrastructure of our fast-growing company, you are a hands-on, smart-thinking and fast-acting coordinator, overseeing and steering multiple onboarding projects. You play a vital role in processes improvement, and maintaining documentation within our organization.</p><p><br></p><p>In order to do this successfully, you’ll be proactively connecting with different internal team members in legal, finance, product, design, and marketing teams to gather all necessary information required by the external providers, and with BI and tech team to ensure smooth integration and monitoring of performance. Structure is key, you know that from experience and are an expert in applying this into this role.</p><p><br></p><p><strong>What you’ll do</strong></p><p><br></p><ul><li>Work in close collaboration with multiple external providers and internal departments to coordinate new merchants application and onboarding. Maintain and optimize the onboarding checklist, internal documentation, with a strong focus on standardization and scalability.</li><li>Monitor and prepare management reports on payment performance KPIs. Coordinate with business intelligence analyst to build these dashboards and involve the right team members to ensure KPIs are maintained.</li><li>Be the point of contact to for external queries and complete requests about the merchant KYC, risk and compliance requirements, and any day to day questions.</li><li>Be the master user of external tools and systems- perform reports generation, dashboard review, and user management on a regular basis.</li></ul><p><br></p><p><strong>Who are you</strong></p><p><br></p><p>You are a highly energized, organized, and analytical person who has a background working with online payment providers. You love being challenged and you are eager to make sure all our vendor onboarding and payments related projects run smoothly. You’re known to be a strong planner and multitasker. You have affinity with the online payments industry. You are enthusiastic and a positive thinker with an open mind who thinks: “Everything is possible!”.</p><p><br></p><p><strong>What you’ll need</strong></p><p><br></p><ul><li>Bachelor’s degree.</li><li>3-5 years of experience in operations or vendor management within ecommerce/digital goods and services.</li><li>Great project management approach, extremely organized.</li><li>You use data for analysis, and recommend improvements. You see the opportunity in situations where others would see a setback.</li><li>You feel comfortable working in a high pace environment and have the ability to maintain high levels of productivity with eye for detail.</li><li>You have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied requests and challenges.</li><li>Fluency in English, spoken and written.</li></ul><p><br></p><p><strong>What we offer</strong></p><p><br></p><ul><li>World-class healthcare package.</li><li>22 working days annual leave &amp; annual return ticket.</li><li>Work from home policy.</li><li>Complementary gym membership.</li><li>A work hard, play hard environment (we celebrate all kinds of occasions, quarterly team building activity with team dinner and other events).</li><li>A highly dynamic and fast – growing working environment.</li><li>Strong team spirit and friendly working atmosphere.</li><li>An international company with more than 15 different nationalities.</li></ul>