Customer Success Manager

Job Description

<p><span>We are looking for a </span><strong>Customer Success Manager </strong><span>who will manage 15-20 client accounts. The CSM is expected to understand our customers’ business and create plans to meet the deliverables for each client. The ideal person for the job will be a proactive problem solver with exceptional written and verbal communication skills and a meticulous attention to detail. He/She will have previous experience working in a customer success role with managing large 6 figure accounts. Given the evolving nature of our business, we rely on our associates for flexibility and foresight, while maintaining confidences related to high-level processes and operations.&nbsp;</span></p><p><br></p><p><strong>Primary Responsibilities </strong></p><p><span>• Overseeing and managing a minimum of 15-20 accounts. </span></p><p><span>• Meeting the Client deliverables in terms of contract &amp; pipeline numbers </span></p><p><span>• Account’s health, retention &amp; renewal: </span></p><ul><li><span>Understand Client offerings and success metrics of the engagement </span></li><li><span>Constantly checking customer engagement and being proactive in identifying non-performing accounts and taking appropriate proactive measures to retain them, </span></li><li><span>Enhancing customer experience by being proactive to the client and proposing campaign strategies and plans with the internal teams. </span></li><li><span>Strategizing and planning tailor-made prospecting campaigns–Campaigns should be carefully crafted keeping the account and target audience in consideration – we don’t believe in the “one size fits all” theory. </span></li><li><span>Working along side a team of prospectors and data researchers and managing their performance – understand the bigger goals and to achieve manage and assist the team. Managing a team of 10-15 associates. </span></li><li><span>Working with cross functional team like Project Management and Operations </span></li><li><span>Lead engagement with customers and driving weekly check-ins. Responsible for account management and renewal&nbsp;</span></li></ul><p><br></p><p><strong>You Should Have:</strong></p><ul><li><span>6-8 years of experience in Marketing, prospecting or Customer Success roles with global B2B tech company.&nbsp;</span></li><li><span>Ability to work with a global, multi-cultural team and high- pressure environment&nbsp;</span></li><li><span>Google Workspace/Drive, Zoom Conference &amp; Microsoft office proficiency&nbsp;</span></li><li><span>Have an analytical mind and form insights based on every data point gathered&nbsp;</span></li></ul>