Call Center Representative

Job Description

<p>A call center job typically involves interacting with customers over the phone or other communication channels, such as email or live chat. Call center representatives are responsible for answering inquiries, resolving issues, providing information, and processing orders. They may also be required to make outbound calls to potential customers or follow up on existing orders.</p><p><br></p><p>&nbsp;Responsibilities:&nbsp;</p><p><br></p><p>1. Answering incoming calls from customers or clients and addressing their inquiries or concerns in a professional manner.</p><p><br></p><p>2. Making outbound calls to customers or clients for various reasons, such as follow-ups, surveys, or sales pitches.</p><p><br></p><p>3. Providing information about services to customers, answering questions, and resolving issues.</p><p><br></p><p>4. Recording customer information, transactions, comments, and complaints in a computerized database or system.</p><p><br></p><p>5. Following established procedures for handling customer inquiries, escalations, and complaints.</p><p><br></p><p>6. Meeting performance targets for call volume, call handling time, customer satisfaction, and sales targets.</p><p><br></p><p>7. Collaborating with team members and supervisors to improve call centre operations and customer service.</p><p><br></p><p>8. Participating in training sessions, team meetings, and coaching sessions to enhance skills and knowledge.</p><p><br></p><p>9. Adhering to call centre policies, procedures, and regulations related to data privacy, security, and compliance.</p><p><br></p><p>&nbsp;Skills and&nbsp;requirements:</p><p>1. Excellent Communication Skills</p><p>2. Active Listening.</p><p>3. Technical Skills , computer and Microsoft Office .</p><p>4. Problem-Solving .</p><p>5. Time Management .</p><p>6. Teamwork .</p><p>7. Education : high school diploma</p><p>8. Fluent Arabic and English</p><p>9 Ability to work in a different shifts</p>