DRISCOLL’S DU MAROC : IT/IS NETWORK ADMINISTRATOR

Job Description

<p><strong>About Driscoll’s:</strong></p><p>Driscoll’s is a global leader in producing and distributing fresh strawberries, blueberries, raspberries, and blackberries. The company has been around for over a century and works with hundreds of independent growers worldwide to cultivate delicious, high-quality berries. Driscoll’s is committed to using only natural breeding methods and not genetically modified organisms (GMOs) to develop its exclusive patented berry varieties. The company prioritizes delivering premium, high-quality berries through its supply chain partners, and its values of passion, humility, and trustworthiness guide its mission to delight consumers worldwide. Driscoll’s is known as the trusted brand for Only the Finest Berries™ and provides more information on its website,<strong> </strong>www.driscolls.com<strong>.</strong></p><p><br></p><p><strong>About the Opportunity – Job Summary:</strong></p><p>Driscoll’s is currently looking for a highly skilled and knowledgeable Network Administrator to join our team. As a Network Administrator, you will have a crucial role in connecting users, sites, services, and applications across our global enterprise. Your expertise in designing and constructing secure, dependable, and high-performing network components will be instrumental in ensuring the safety, resilience, and efficiency of our operations.</p><p><strong> </strong></p><p><strong>Job Responsibilities:</strong></p><ul><li>Build, configure, and troubleshoot core and branch networking infrastructure (LAN, WAN, voice, wireless) to support our global operations.</li><li>Analyze and resolve incidents reported by end-users or identified through monitoring tools.</li><li>Manage SLAs using our Incident Management Tool – ServiceNow.</li><li>Collaborate with third-party network providers, equipment vendors, service providers, and contractors globally for escalation management.</li><li>Adhere to best practices in network management and monitoring, actively seeking opportunities to enhance technical capabilities through automation.</li><li>Proactively address and resolve network and service problems, taking ownership of escalations and alerts.</li><li>Interpret business issues and recommend appropriate solutions.</li><li>Document root cause analysis and implement preventive measures, including identifying opportunities for continuous process improvement or technology upgrades to enhance service levels, reduce costs, or improve manageability.</li><li>Monitor and respond to issues/alerts, ensuring desired uptime and meeting Service Level Agreements (SLAs) for customer incidents and requests.</li><li>Administer and operate redundant network connections, provide disaster recovery support, and ensure high availability and resilience of network components.</li><li>Support deployment, maintenance, and patching of required applications, systems, and services, including OS/firmware upgrades and compliance with security standards.</li><li>Continuously audit network configurations and capabilities to ensure global security and service levels.</li><li>Align network builds and documentation with defined standards and practices, providing feedback for improvement.</li><li>Provide status reports on networking tasks, incidents, productivity metrics, and actively work on enhancing performance, efficiency, and customer support.</li><li>This list describes the general nature of the work performed in this role and is not exhaustive. At Driscoll’s, all employees are responsible for continuously improving our processes and technology.</li></ul><p><strong>Candidate Profile – Requirements:</strong></p><ul><li><strong>Education, Knowledge, and Experience:</strong></li><li>Academic Degree: BS/BA in a computer-related field or equivalent experience.</li><li>Professional experience: Minimum 4 years of network administration with expertise in Cisco switching, Palo Alto firewalls, F5 load balancing, and Aruba wireless.</li><li>Functional experience: Minimum 5 years of relevant network, IS/IT, security, or production service design, build, and support.</li></ul><p> </p><ul><li><strong>Areas of experience:</strong></li><li>Strong support and configuration skills in switching, routing, SD-WAN, firewall, wireless, and voice/telephony platforms.</li><li>Cloud networking experience with AWS VPC, EC2, VPN, and Policies.</li><li>Comprehensive understanding of various WAN technologies, including fiber optic, cable, DSL, wireless, cellular, and satellite (LEO and geostationary).</li><li>Expertise in global ISP/WAN providers, including the US, Mexico, China, and European countries (desired).</li><li>Service management and performance monitoring of critical end-user services using tools like New Relic, SolarWinds, PRTG, or similar platforms.</li><li>Basic knowledge of telephony concepts such as PRI, DID, Voicemail, Call redirection, Conference calling, VoIP, gateways, hunting groups, etc.</li></ul><p> </p><ul><li><strong>Certifications and Technical Skills:</strong></li><li>Cisco Certified Network Professional (CCNP)</li><li>Palo Alto Certified Network Security Engineer</li><li>Aruba Certified Mobility Expert (ACMX)</li><li>ITIL V3.0 Foundation</li></ul><p> </p><ul><li><strong>Foreign Language:</strong></li><li>Advanced proficiency in written and verbal English communication is critical for success in this role.</li><li>Proficiency in French and Arabic.</li></ul><p> </p><ul><li><strong>Preferred (Other) Qualifications:</strong></li><li>Experience troubleshooting and configuring site-to-site and remote VPN, VLANs, Trunks, ether-channels, STP, VTP, VRF, ARP, DNS, DHCP, HSRP, VRRP, VPC, VDC, Fex, fabric path.</li><li>Knowledge of structured cabling systems, data wiring, and fiber optics.</li><li>Familiarity with disaster recovery methods and scenarios.</li><li>Experience with ITIL methodology and practices, particularly with ServiceNow.</li><li>Understanding of Site Reliability Engineering (SRE) practices, processes, and methods (desired).</li><li>Flexibility for international travel, possessing a valid passport and the ability to secure travel visas.</li><li>Strong teamwork and collaboration skills, emphasizing communication and coordination.</li><li>Knowledge of information security practices is required for all technology positions within Driscoll’s.</li></ul><p> </p><ul><li><strong>Leadership Competencies:</strong></li><li>Cultivates Innovation: Actively identifies, champions, and implements innovations, regardless of their scale.</li><li>Plans &amp; Aligns: Establishes priorities, defines desired outcomes, and develops plans to achieve them.</li><li>Drives Results: Demonstrates a resourceful and energetic approach to achieving desired outcomes.</li><li>Collaborates: Engages in collaborative efforts with colleagues inside and outside of Driscoll’s, striving for win-win solutions.</li><li>Courage: Tackles challenging issues promptly, with optimism and transparency.</li></ul><p> </p><ul><li><strong>Financial Impact and/or KPI (Metrics):</strong></li><li>Quantitative impact, cost, budget, or other relevant metrics should be determined.</li><li>This position oversees production services critical to all Driscoll’s employees for their day-to-day responsibilities.</li><li>Access to extensive critical and sensitive data is part of the responsibilities in this position.</li></ul><p><strong>Others:</strong></p><p>o Travel to other areas in DEMEA is required</p><p>o Ability to grow in a managerial position. </p><p> </p><p>Country/Region: Morocco – Agadir </p><p>Recruiter: Otman El Qacemi – Oelqacemi@driscolls.eu</p>