Public Area Supervisor – InterContinental Abu Dhabi
Job Description
We’re searching for a Public Area Supervisor who is responsible for the operational efficiency of all public areas; and the service delivery of those areas, within budgeted guidelines.<br><br>A little taste of your day-to-day:<br><br>Every day is different, but you’ll mostly be:<br><ul><li>Work with your Executive Housekeeper to ensure the departmental performance of staff is productive. </li><li>Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member.</li><li>Provide input for performance review discussions in line with company guidelines.</li><li>Ensure new staff complete their Orientation program on a timely basis.</li><li>Assist with the preparation of efficient departmental work schedules.</li><li>Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.</li><li>In the absence of your Asst Executive Housekeeper, conduct effective staff briefings to communicate guest requirements and shift priorities.</li><li>Comply with the Company’s Corporate Code of Conduct.</li><li>Familiarize yourself with the company values and model desired behaviors.</li><li>Supervise the implementation of housekeeping standards and procedures</li><li>Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and demonstrate service attributes in accordance with industry expectations and company standards</li><li>Being attentive to Guests. Accurately and promptly fulfilling Guests requests. Anticipate Guests needs.</li><li>Maintain a high level of knowledge which affects the Guest experience.</li><li>Demonstrating a ‘service’ attitude according to brand Intercontinental service behaviors.</li><li>Taking appropriate action to resolve guest complaints.</li><li>Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers </li><li>Recommended changes to these standards and training needs on an ongoing basis.</li><li>Maintain a current and thorough knowledge of all housekeeping systems. </li><li>Open and close the shift and ensure effective shift hand over.</li><li>Management of all incoming and outgoing calls.<br><br></li></ul>What We need from you:<br><ul><li>Minimum 1-year experience in a similar role with a 5* hotel </li><li>Must speak fluent English. Other languages preferred. Knowledge of Microsoft office and Opera. <br><br></li></ul>What you can expect from us:<br><br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br><br>So, join us and you’ll become part of our ever-growing global family.
