Front Office Agent (Saudi)

Job Description

– Perform all check-in and check-out tasks<br>- Manage reservations <br>- Inform customers about payment methods and verify their credit card data.<br>- Register guests collecting necessary information (like contact details and exact dates of their stay).<br>- Welcome guests upon their arrival and assign rooms<br>Provide information about our hotel, available rooms, rates and amenities. <br>- Respond to clients’ complaints in a timely and professional manner.<br>- Liaise with our housekeeping staff to ensure all rooms are clean, tidy to accommodate guest’s needs.<br>- Confirm group reservations and arrange personalized services for VIP customers.<br>- Upsell additional facilities and services, when appropriate.<br>- Maintain updated records of bookings and payments.