Technical Solutions Rep Incubation with German

October 2, 2023

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Job Description

Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.<br><br><strong><u>Responsibilities<br></u></strong><ul><li>Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.</li><li>See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.</li><li>Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).</li><li>Proactively assist customers to avoid or reduce problem occurrence.</li><li>Participates in projects and provides resolution and feedback based on analysis.</li><li>May act as a mentor and may provide some lead support to other non-exempt employees.<br></li></ul><strong><u>Education And Experience Required<br><br></u></strong>High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.<br><br><strong><u>Knowledge And Skills<br></u></strong><ul><li>Proficient in both written and spoken German, with excellent communication skills.</li><li>Fluent in English and/or French, demonstrating strong verbal and written communication abilities.</li><li>Familiar with HP Culture &amp; Policies</li><li>Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.</li><li>Can confidently diagnose problems to hardware FRU level for Personal System Products.<br></li></ul><strong><u>About HP<br><br></u></strong>You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.<br><br>So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.<br><br>HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.<br><br>Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.<br><br>From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!<br><br>