Client Success Associate (Malay Speaker)
Job Description
<p><strong>About the role:</strong></p><p><strong> </strong></p><p>This is a new opportunity within our Dubai office, focusing on driving customer support, sales and business development initiatives for our Malaysian clients. </p><p> </p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li><span>Contacting new sales opportunities through inbound lead follow-up and outbound cold calls and emails.</span></li><li><span>Help clients to open accounts and deposit funds.</span></li><li><span>Present our products and services and converts leads to sales.</span></li><li><span>Update clients’ information in database. </span></li><li><span>To collaborate and coordinate work between other departments to ensure sales and support related matters are handled efficiently.</span></li><li><span>Provide prompt, efficient and high level of support assistance via live chat, email and phone calls.</span></li><li><span>Documents translation. </span></li><li><span>Follow company procedures, guidelines and policies.</span></li><li>Familiarize with company products and stay up-to-date on general market</li></ul><p><span> </span></p><p><strong>Experience and Qualifications:</strong></p><p><br></p><ul><li><span>Candidates must possess at least a SPM/” O” Level/Higher Secondary/STPM/” A” Level/Pre-U/Diploma, Advanced/Higher Graduate Diploma, any field. </span></li><li><span>Min 1 year of sales experience included customer service experience, providing live chat / email / phone calls support</span><strong>.</strong></li><li><strong>Must</strong><span> be able to converse well in English, Mandarin and Bahasa Malaysia. Ability to converse in </span><span>other languages </span><span>or dialects would be an added advantage.</span></li><li><span>Good interpersonal, self-started, performance driven, result-oriented, eager to learn, good communication skills, capability on multi-tasking </span></li><li><span>Proficient in Microsoft programe.</span></li></ul><p> </p><p><strong>Person Specification:</strong></p><p><br></p><ul><li><span>Able to work under pressure to meet or exceed set performance standards</span></li><li><span>Responsible, able to work independently, a good team player and driven for growth. </span></li></ul><p><br></p><p><strong>About us: </strong></p><p>Zenfinex- Trade the World</p><p><br></p><p>Vision- to inspire the financial confidence of traders and investors of the world. </p><p>Who is Zenfinex?</p><p>1. We are Human</p><p>2. We empower all with Knowledge</p><p>3. We are forging the Future</p><p>4. We earn trust through Integrity </p><p>5. We provide global expertise with a Local Touch</p><p> </p><p>With over 20 years of combined industry experience, our founders recognised a need for a brokerage that deeply understands the needs of its clients.</p><p>Along with a wide range of available products including Forex, Cryptos, Indices, Stock CFD’s and Commodities, we also provide brilliant learning resources and market analysis, superfast execution, competitive leverage and exceptional customer service. </p><p>We will do this by providing trusted products and experiences that empower people all over the world to take charge of their financial decisions. </p><p>Our culture is being driven by our core Values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box, we are determined and have a great work ethic and we are customer centric and offer quality products.</p><p>We are growing at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!</p>
