Global Technical Services Leader – Syngas
Job Description
Vacancy: Global Syngas Technical Services Leader<br><br>Location: EMEA/ APAC<br><br>Job Family: Engineering<br><br><strong><em>Together for a cleaner, healthier world.<br><br></em></strong>Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 13,000 people. Johnson Matthey uses science to make the world cleaner and healthier. Over the past two centuries we have built our reputation and place as a global leader through quality, integrity, and innovation. Today, more than 93% of the group’s sales come from products and services which provide sustainability benefits through the positive impact they have on the environment, resource efficiency and human health, but that’s not enough. We have ambitious plans for growth and need talented individuals to help shape and lead us into our next century.<br><br>Catalyst Technologies (CT) is a market leader in the syngas value chain. It develops and supplies high-value, specialty process technology and catalysts for chemicals and fuels processing to enable our customers to operate efficiently, profitably and sustainably. With CT at the forefront of the transition to sustainable chemicals and fuels, the transition to net zero is creating exciting new opportunities in this sector.<br><br>The Global Technical Service Leader will serve as a subject matter expert (SME) within the Technical Service organization, with a specific focus on water gas shift operations found within ammonia and hydrogen flowsheets. The role will involve the development of standards, tools, and best practices and the sharing of knowledge within the Technical Service organization and across the wider JM team. The role will also be responsible for driving an improvement in the wider exposure of JM’s technical expertise in the market through customer facing activities such as conferences, webinars, and digital product offerings. Additionally, this role will include providing direct technical service to selected customers.<br><br><strong>Your responsibilities:<br></strong><ul><li>Developing and implementing standards and best practices within the Technical Services organization</li><li>Providing technical service to customers through direct customer support. Building and maintaining effective partnerships with customers in an ethical and safe manner.</li><li>Coaching and mentoring JM’s technical service engineers</li><li>Identifying and developing opportunities to demonstrate JM’s technical expertise to the wider markets / industry through conferences, papers, webinars etc.</li><li>Serving as a trusted advisor for customers. Providing advice in areas important to the customer which may be outside of JM’s technology offering.</li><li>Collaborating with the Technical Service teams to collect data and share learnings with the Process Engineering, R&D, and Market teams to optimize technology design and offer</li><li>Supporting R&D, Market, and Manufacturing teams on new product development. Providing technical and market information with a customer focus.</li><li>Developing opportunities for the introduction of new products and new service offers to customers</li><li>Working with the Digital team to provide technical product input/ownership for current and future digital products<br><br></li></ul>Requirements for the role:<br><ul><li>Degree most likely in a scientific/technical discipline -Essential</li><li>Background in refineries, absorbents and catalysts – Essential</li><li>Proven technical service experience including complex negotiations – Essential</li><li>Detailed understanding of technical product features of the Catalyst Technologies product portfolio – Essential</li><li>Significant experience building, managing and influencing global cross functional teams – Essential</li><li>Significant customer services and technical support experience – Essential<br><br></li></ul>How you will be rewarded:<br><br>We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.<br><br>We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.<br><br>We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.<br><br>Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised<br><br><strong><em>Johnson Matthey is open for discussion on part time, job share and flexible working patterns<br><br></em></strong>For any queries or should you require any reasonable adjustments to support your application please contact UKRecruit@matthey.com.<br><br>How to apply:<br><br>If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.<br><br><strong>If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs – Workday (myworkday.com)<br><br></strong>All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice<br><br>You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.<br><br>We appreciate the time and effort taken in completing an application.<br><br>By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice<br><br>Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
