Infrastructure Service Owner_VOIS
Job Description
<strong>Role Purpose: <br></strong>Provide an extensive level of support for Office IT Infrastructure Active Directory service ownership. With respect to the complex nature of the Active Directory environment in scope the AD senior specialist is supposed to be executing the operational assessment of projects that will be implemented, Plan for the service improvement with defined timelines, provide permanent resolution for ongoing problems, composing necessary scripts and automation workflows to decrease the amount of human intervention as well as composing capacity reports and draw the road map for a proactive future capacity increase plans.<br><br><strong>Key Accountabilities and Decision Ownership: <br></strong><strong>Putting Customers First<br></strong><ul><li>Makes sure the team focus on delivering customer needs </li><li>Exceed customer expectations <br><br></li></ul><strong>Performing through our people<br></strong><ul><li>Gives regular, constructive feedback. </li><li>Respects other team members</li><li>Offers help when the team is overworked </li><li>Takes responsibility of mistakes, never points the finger at others </li><li>Has the highest standard of integrity <br><br></li></ul><strong>Delivering results<br></strong><ul><li>Makes the best use of available resources </li><li>Meets deadlines, makes things happen </li><li>Manages own time effectively <br><br></li></ul><strong>Managing a changing environment<br></strong><ul><li>Shares own ideas, accepts suggestions from colleagues </li><li>Acts quickly when change is needed </li><li>Identifies practical solutions to problems without reinventing the wheel <br><br></li></ul><strong>Making a personal difference<br></strong><ul><li>Builds network with other team leaders </li><li>Open and understanding</li><li>Always curious and looking for better ways to do things </li><li>Makes the most of what we’ve got <br><br></li></ul><strong>Communicating for impact<br></strong><ul><li>Encourages people to be open and share their views </li><li>Convinces other people of a point of view </li><li>Keeps all relevant people appropriately informed </li><li>Builds on people’s ideas <br><br></li></ul><strong>Must Have Technical / Professional Qualifications:<br></strong><strong>Education:<br></strong>BSC in Engineering or Computer Science<br><br><strong>Work Experience: <br></strong><ul><li> Minimum 7 to 9 years of Active Directory hands-on-experience </li><li> Managed a multi-forest or multi-domain Active Directory environment </li><li> Participated in design and migration activities for Active Directory <br><br></li></ul><strong>PC Knowledge:<br></strong>Professional Level<br><br><strong>Technical skills:<br></strong><ul><li>Rock-solid hands-on-experience in Active Directory is a must. </li><li>MCSE certificate is a must. </li><li>Experience in Windows Server 2008 or 2012 is mandatory. </li><li>Experience in troubleshooting and strong PowerShell scripting is mandatory </li><li>Reporting and analysis skills are preferred. </li><li>Project management knowledge is a plus </li><li>ITIL Foundation certificate is a plus <br><br></li></ul><strong>Personal skills:<br></strong>Interpersonal organization.<p><br></p>Dedication, sense of ownership<p><br></p>Ability to work in teams.<p><br></p>Excellent oral and written communication skills.<p><br></p>Must be team oriented.<p><br></p>Must have technical support experience via the phone and via direct customer facing.<p><br></p>Must have systems support experience, preferably in a large production environment.<br><br><strong>Experience In Working With Professionals From Other Cultures.<br></strong>Excellent spoken and written English.<br><br><strong>#_VOIS #movewithus</strong>
