Reservations Executive – Russian Speaking
Job Description
<p><strong>About fäm Living</strong></p><p><br></p><p>fäm Living is a leading holiday home rental company dedicated to providing exceptional vacation experiences for our guests. We offer various luxury properties across Dubai, ensuring our guests have memorable stays and unforgettable moments. We pride ourselves on delivering outstanding service and creating personalized experiences for each guest. As we continue to expand our operations, we seek a talented and dynamic individual to join our team as a Russian-Speaking Reservation Executive.</p><p><br></p><p><strong>About the Job</strong></p><p><br></p><p>As a Russian-Speaking Reservation Executive, you will play a crucial role in our operations by assisting potential guests with their reservations and ensuring a seamless booking process. Your exceptional language skills and local hospitality experience will enable you to provide outstanding service to our Russian-speaking clientele. </p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Handle inbound inquiries via phone, email, and online chat professionally and on time.</li><li>Assist potential guests with reservations, answer queries, and provide information about our holiday homes, amenities, and services.</li><li>Communicate effectively in Russian and English, maintaining clear and accurate correspondence.</li><li>Manage reservations and bookings using our internal reservation system, ensuring accuracy and attention to detail.</li><li>Maintain up-to-date knowledge of our holiday homes, promotions, and special offers to provide accurate information to guests.</li><li>Handle guest feedback, resolve complaints, and escalate issues when necessary to ensure guest satisfaction.</li><li>Collaborate with other team members to continuously improve operational processes and customer service standards.</li></ul><p><br></p><p><strong>Job Requirements</strong></p><p><br></p><ul><li>Fluency in Russian and English, both written and spoken, is essential.</li><li>Previous local experience in the hospitality industry, preferably in reservations or guest services.</li><li>Exceptional communication and interpersonal skills, focusing on providing outstanding customer service.</li><li>Strong attention to detail and organizational abilities.</li><li>Proficiency in using reservation systems and other relevant software applications.</li><li>Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.</li><li>Flexibility to work occasional evenings, weekends, and public holidays, as required.</li></ul><p><br></p>
