CRM & Loyalty Manager

Job Description

<ul><li>7+ years of experience in CRM and loyalty program</li><li>Experience working with internal and external partners for increasing lifetime value of customers </li><li>Implementation of the loyalty program. Animate, manage and follow the loyalty strategy</li><li> Strong understanding of analytical issues and a great ability to identify and make the link between “data” and “business” </li><li> Participated in the creation of a Customer Marketing relationship program </li><li> Proven track record of growing and analyzing CRM/retention programs </li><li> Strong foundation in cross-sell/upsell strategies </li><li> Conversion-rate-optimization (CRO) experience a plus </li><li> Deep understanding of best in class loyalty programs </li><li> Mastery of Excel, knowledge of online tracking and campaign management tools would be a plus.<br></li></ul>