Technical Team Leader
Job Description
<ul><li>Understands, diagnoses and resolves Hi Tech and difficult-to-repair complaint vehicles;</li><li>Guides the workshop’s assigned group in methodical diagnosis to ensure Fix-It-Right activity;</li><li>Ensures all customer request (Prime Items) has been diagnosed properly done and resolved;</li><li>Checks and evaluates all warranty claims in the service order by following workshop warranty procedures;</li><li>Performs road test and provides repair recommendations;</li><li>Responsible for performing quality check (static and dynamic) on all jobs assigned to his workshop group;</li><li>Ensures timely and accurate reporting of FIR activity to the direct supervisor;</li><li>Assisting and supporting all workshop staffs to implement and sustain 5’S programs;</li><li>Ensure safety compliance by following the recommended safety enhancement activities;</li><li>Reports workshop related accidents and implement preventive counter measures;</li><li>Conduct OJT for technicians by using information from NSD, repair manuals, Service Bulletins and technical information for all technically difficult repairs and diagnosis;</li><li>Conducts and completes implementation of Pre-Delivery Campaign, Special Service Campaigns and other technical activities with the assigned group;</li><li>Conduct FIR team development meeting to the assigned group in workshop to update them about information on technical issues;</li><li>Shares information using repair manuals, Service Bulletins and Technical Information to support technically difficult repairs and diagnosis to Technicians;</li><li>Attends and passes the training and assessments;</li><li>Complies with the items related to workshop operations;</li><li>Utilizes diagnoses and repairs forms and other compliant documents in the workshop;</li><li>Shares all important information related to repeat repairs and on difficult to repair jobs and repair supports immediately with Technical Advisor and Technicians;</li><li>Responsible for applying the kaizen know how to improve vehicle serviceability and creates SKR report related to and not limited to (repair procedures, SST & equipment, workshop operations;</li><li>Creates a workshop Technical Report (WTR) for product quality issues encountered in the workshop assigned area;</li><li>Helps in maintaining workshop tools and equipment in proper operating conditions by conducting monthly inventory of tools for assigned group;</li><li>Carries out any assignments instructed by the direct supervisor.<br></li></ul><p><br></p><strong>Skills</strong><p><br></p><ul><li>Good communication Skills</li><li> Team Player</li><li> Drivers License is MUST</li><li> Highly Technical and able to perform high tech diagnosis and repair</li><li> Automotive Technical Experience required<br></li></ul>
