Product Specialist

Job Description

<p><strong>The Company:</strong></p><p>At Shipday, we are arming the rebels in local delivery space. Shipday’s mission is to democratize access to cost-efficient local delivery options for small merchants globally. Shipday is transforming the way local merchants do business in a world increasingly driven by e-commerce. Since starting in 2020, Shipday has already powered&nbsp;millions of deliveries in 100+ countries.</p><p><br></p><p><strong>The role (Product Specialist):</strong></p><p><br></p><p>This is a hybrid role between customer support and sales onboarding. As a Product Specialist, you will be responsible for working directly with Shipday customers through a multitude of channels as a valued resource and trusted advisor, helping with their initial onboarding to future growth.&nbsp;</p><p><br></p><p>You will strive to deliver a human and helpful support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Shipday works.&nbsp;</p><p><br></p><p>In this role, you will:</p><p><br></p><ul><li>Develop a deep knowledge of the Shipday’s software platform to remove technical barriers for our customers to navigate during their initial setup.&nbsp;</li><li>Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries</li><li>Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers</li><li>Show product demo to new sign ups as needed to help prospective users learn more about Shipday’s platform.&nbsp;</li><li>Collaborate cross-functionally within Shipday to more deeply engage customers with our platform, and improve the overall customer experience</li></ul><p><br></p><p><strong>Requirements:</strong></p><p><br></p><ul><li>Bachelor’s degree in any technical field (Science, Technology, Engineering or Mathematics) with minimum 1 year of prior working experience in retail sales, customer support or any other customer facing roles. New college graduates are encouraged to apply!</li><li>Possess technical aptitude or familiarity with software concepts. Interested in building technical skills and learning about integrations, APIs and more.</li><li>Are self-motivated, always curious, and consistently eager to learn.</li><li>Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.</li><li>Are able to take ownership of challenging scenarios and bring them to resolution.</li><li>Have a clear, professional, and informative communication style.</li><li>Previous work experience in early stage startups is a plus, but not necessary.</li><li>Speaking multiple languages is a plus : English, Spanish, German, Italian or French.</li></ul>