Techno Functional Consultant

Job Description

<strong>Role Purpose<br><br></strong><em>The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution<br><br></em><strong>Do</strong><ul><li><strong>Bridging the gap between project and support teams throughtechno-functional expertise </strong></li><ul><li>For a new business implementation project, drive the end to endprocess from business requirement management to integration &amp;configuration and production deployment </li><li>Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines </li><li>Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch</li><li>Support the solutioning team from architectural design, coding,testing and implementation</li><li>Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system</li><li>Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing &amp; production</li><li>Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions</li><li>Write code as per the developmental standards to decide upon theimplementation methodology</li><li>Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise</li><li>Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency</li><li>Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly</li><li>Support on-site manager with the necessary details wrt anychange and off-site support</li></ul><li>Skill upgradation and competency building</li><ul><li>Clear wipro exams and internal certifications from time to timeto upgrade the skills</li><li>Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain</li><li>Write papers, articles, case studies and publish them on theintranet<br><br></li></ul></ul><strong><em>Stakeholder Interaction<br><br></em></strong><strong><em>Stakeholder Type<br><br></em></strong><strong><em>Stakeholder Identification<br><br></em></strong><strong><em>Purpose of Interaction<br><br></em></strong><strong><em>Internal<br><br></em></strong><em>Lead Consultant<br><br></em><em>Reporting &amp; updates<br><br></em><em>Onsite Project Manager/ Project Teams<br><br></em><em>To provide off-site support and inputs as per client requirements<br><br></em><strong><em>External<br><br></em></strong><em>Clients<br><br></em><em>For solutioning and provide support<br><br></em><strong> <br><br></strong><strong> <br><br></strong><strong>Display<br><br></strong><em>Lists the competencies required to perform this role effectively:</em><ul><li><strong>Functional Competencies/ Skill</strong></li><ul><li>Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – Competent</li><li>Leveraging Technology – In-depth knowledge of and mastery overtechnology domain that commands expert authority respect–Master</li><li>Functional/Technical Knowledge – Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master<br><br></li></ul></ul><strong><em>Competency Levels<br><br></em></strong><strong><em>Foundation<br><br></em></strong><em>Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.<br><br></em><strong><em>Competent<br><br></em></strong><em>Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.<br><br></em><strong><em>Expert<br><br></em></strong><em>Applies the competency in all situations and is serves as a guideto others as well.<br><br></em><strong><em>Master<br><br></em></strong><em>Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.<br><br></em><strong> <br><br></strong><strong> </strong><ul><li><strong>Behavioral Competencies</strong></li><ul><li>Formulation &amp; Prioritization</li><li>Innovation</li><li>Managing Complexity</li><li>Client centricity</li><li>Execution Excellence</li><li>Passion for Results<br><br></li></ul></ul><strong>Deliver<br><br></strong><strong><em>No.<br><br></em></strong><strong><em>Performance Parameter<br><br></em></strong><strong><em>Measure<br><br></em></strong>Contribution to customer projects<br><br>Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT<br><br>Automation<br><br>Process optimization, reduction in process/ steps, reduction in no.of tickets raised<br><br><li><br><br></li>Skill upgradation<br><br># of trainings &amp; certifications completed, # of papers, articleswritten in a quarter<br><br>OpenShift