Waiter/Waitress

Job Description

<strong><u>An Exhilarating Opportunity<br><br></u></strong><strong><u>Famed For Its High-energy Lifestyle, Entertainment, And Culinary Offerings, FIVE Is The Epitome Of Daring Glamour, And Includes These Famous Luxury Lifestyle Destinations<br><br></u></strong>Are you ready to be part of our trailblazing FIVE Tribe thats setting the Gold Standard in food and beverage. FIVE Hotels and Resorts is seeking a bold and innovative individual whos passionate about creating unforgettable, next-level experiences for our guests and other FIVERs.<br><ul><li>Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.</li><li>An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the worlds most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.</li><li>Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.</li><li>Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.<br></li></ul>FIVE is a leader in sustainable luxury living and hospitality. The companys science-meets-styled Sustainable Indulgence philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.<br><br><strong><u>The Team<br><br></u></strong>FIVERs are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, youll personify the distinct FIVE-styled Vibe and use it to create Insta-perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.<br><br><strong><u>The Candidate<br><br></u></strong>Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. Youre a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.<br><br>So, have the best time ever by joining our food and beverage Team as a waiter/waitress to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!<br><br><strong><u>An Equal Opportunity Employer<br><br></u></strong>The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organizations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.<br><br><strong><u>Key Responsibilities<br></u></strong><ul><li>Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore deliver ‘FIVE-style’ service in a timely manner to the highest level of expectation – all while having fun with the FIVE Vibe!</li><li> Business Development skills are essential – personnel must have commercial savvy abilities in order to be able to identify opportunities to sell and upsell with guests, while keeping in mind FIVE policies</li><li>Support the smooth running of the Venue, where all aspects of the guest’s Food &amp; Beverage service experience are considered ‘FIVE-star’ all the way!</li><li>Work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries</li><li>Thorough knowledge of all of FIVE’s venues, menus, events and assorted guest offerings in order to assist guests at every opportunity</li><li>Take ownership of guest concerns, requests and act decisively in order to ensure guest approval.</li><li>Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service, at all times</li><li>Ability to aptly process billing and related payments and adhere to all established control procedures for the same<br></li></ul><strong><u>Requirements<br><br></u></strong><strong>What We’re Looking For<br></strong><ul><li>An exquisite individual with a dedication to excellence and creating positive working relationships</li><li>Previous serving experience with luxury hotels will be an asset</li><li>A trusted colleague who maintains confidentiality and upholds safety and security policies and procedures</li><li>Unwavering commitment to enterprise goals</li><li>An ability to identify and monitor market needs and trends to stay ahead of the curve</li><li>Active participation in the effective implementation and administration of company-wide policies, procedures, and practices</li><li>Fluency in English is essential</li><li>Arabic, and other additional international languages, preferred</li><li>A winning attitude and ongoing enthusiasm for all duties requested by management<br></li></ul><strong><u>Benefits<br><br></u></strong><strong><u>Work Smart, Play Hard! Unmatched FIVER Benefits for Life!<br></u></strong><ul><li> Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe’, where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.</li><li>Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.</li><li>Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVEs success.<br></li></ul>