Senior Crisis Manager

Job Description

<ul><li>Engage with regional stakeholder teams to assess gaps in their internal crisis response playbooks and processes.</li><li>Plan, develop, and conduct annual training as directed by the Regional Crisis Manager.</li><li>Identify opportunities for education and awareness of crisis management methodology across the region.</li><li>Update CMT rosters on a quarterly basis.</li><li>Support IMT and CMT activations as directed by the Regional Crisis Manager.</li><li>Support and/or lead program projects, including working with third-party vendors, developing project charters, identifying and meeting project milestones, develop and track project metrics and key performance indicators (KPI).<br></li></ul><strong><u>Requirements<br><br></u></strong>Basic qualifications<br><ul><li>Bachelor’s Degree in business or related field</li><li>5+ years’ experience implementing and/or managing crisis management, risk management, or corporate security programs</li><li>Ability to travel across assigned region<br></li></ul><strong><u>Preferred Qualifications<br></u></strong><ul><li>Bachelor’s degree in relevant field, or equivalent professional experience.</li><li>5+ years’ experience implementing and managing incident response, crisis management and business continuity programs.</li><li>Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities</li><li>Demonstrated ability to meet deadlines while managing multiple complex projects.</li><li>Experience in managing the response to significant disruptive events.</li><li>Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision-making.</li><li>Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework</li><li>Understanding of Business Continuity, Disaster Recovery and Resilience Planning.</li><li>Strong understanding of crisis management and incident response.</li><li>Knowledge of industry standards for crisis management and business continuity and operational risk management (ISO 22301, BS11200, ISO31000).</li><li>Familiarity with Lean/Six Sigma principles.</li><li>Strong critical thinking skills that enable problem solving and understanding complex, dynamic issues.</li><li>Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, improving efficiency, and leading individuals without having any authority over them.</li><li>Possess the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.</li></ul>