CRM Software Implementation Consultant (Junior Role)
Job Description
<p><strong>BNC Network,</strong> the largest & most updated database of GCC construction projects in the Middle East is looking for a <strong>CRM Software Implementation Consultant (Junior Role) </strong>to join their Information Technology Team.</p><p><br></p><p><strong>Who are we?</strong></p><p><br></p><p><strong>· We are Techies</strong></p><p>We created a unique state-of-the-art SaaS platform to automate lead generation and digitize the project-sales process.</p><p><strong>· We are Researchers</strong></p><p>We created the region’s largest project intelligence database and have held this position since 2004!</p><p><strong>· We are Analysts</strong></p><p>We present actionable insights from our extensive data through construction analytics and thought leadership reports.</p><p><strong>· We are Communicators</strong></p><p>We reach over 66,000 business leaders and industry professionals every day.</p><p><strong>· We are Enablers</strong></p><p>We imagineer new ways to connect entities across the construction industry to transform information exchange on projects.</p><p><br></p><p><strong>About the Role</strong></p><p>As an Implementation Consultant, you will be responsible for handling the turnkey implementation of BNC Enterprise accounts starting from defining client business processes to final system acceptance by the customer. You will support both standard and customized implementation of BNC AIR Enterprise.</p><p><br></p><p><strong>The operational responsibilities of this position are:</strong></p><ul><li>Interact with prospects/customers to understand and document business requirements.</li><li>Demonstrate and map features and functionalities of BNC AIR Enterprise solution to customer needs.</li><li>Create functional requirement documentation and functional designs for customizations.</li><li>Identify upsell opportunities.</li><li>Define scope and create estimates for customization requirements.</li><li>Supervising and coordinating data migration from external systems into BNC AIR.</li><li>Coordinate and monitor new feature development for customers with RND.</li><li>Testing of features prior to releasing them to customers.</li><li>Conducting status review meetings, documenting, and communicating the outcome to stakeholders.</li><li>Assist with user acceptance testing of customizations.</li><li>Conduct user and administrator training.</li><li>Documentation and reporting as required at every stage of the implementation cycle.</li></ul><p><br></p><p>In addition to the above, you will be expected to complete any other tasks assigned by your Supervisor.</p><p><br></p><p>We would love to hear from you if you have…</p><p><strong>Experience: </strong>3 years of experience in customer relationship management</p><p><strong>UAE Driving License: Required</strong></p><p><strong>Knowledge:</strong> Ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution</p><p><strong>Soft Skills:</strong> Coordination, Communication, Explanation, Creativity</p><p><strong>Qualities:</strong> Team player, tech-savvy, self-starter, Quick learner, pro-active, a strong sense of responsibility and ownership for assigned projects, Commitment to meeting deadlines</p><p>Broad understanding of software development lifecycle, development management, release management, and data migrations</p><p><strong>Language:</strong> Strong written and verbal communication skills</p>
