Customer Service Executive

Job Description

<strong><u>Responsibilities</u></strong><p><br></p>Maintaining a positive, empathetic and professional attitude toward customers at all times.<p><br></p>Responding promptly to customer inquiries.<p><br></p>Communicating with customers through various channels.<p><br></p>Acknowledging and resolving customer complaints.<p><br></p>Knowing our products inside and out so that you can answer questions.<p><br></p>Recommend potential products or services to management by collecting customer information and analyzing customer needs.<p><br></p>Processing orders, forms, applications, and requests.<p><br></p>Keeping records of customer interactions, transactions, comments and complaints.<p><br></p>Communicating and coordinating with colleagues as necessary.<p><br></p>Providing feedback on the efficiency of the customer service process.<p><br></p>Ensuring customer satisfaction and providing professional customer support.<p><br></p>Generating sales leads.<p><br></p>Meeting personal/team sales targets and call handling quotas.<p><br></p>Following communication procedures, guidelines and policies.<p><br></p><strong><u>Requirements</u></strong><p><br></p>Languages: Arabic (native or fluent), English (professional mastery).<p><br></p>High school diploma, general education degree or equivalent.<p><br></p>Ability to stay calm when customers are stressed or upset.<p><br></p>Ability to multi-task, prioritize, and manage time effectively.<p><br></p>Comfortable using computers.<p><br></p>Experience working with customer support (3-4 years).<p><br></p>Familiarity with CRM systems and practices is a plus.