IT service delivery managers

Job Description

<strong>Manage Technical Support Team</strong><p><span> lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.</span></p><p><br></p><p>⁩<span>&nbsp;research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed.</span></p><p><span>managing and facilitating meetings, IT service delivery managers ensure that teams are improving performance, service, and product quality. They use information gathered at these meetings to target areas that need improvement.</span></p>Review IT Service Catalog<p><span>IT service delivery managers ensure that team members are familiar with IT service delivery processes and best </span></p><p><span>practices. They offer training as necessary.</span></p><p><br></p><ul><li><strong>Software knowledge -&nbsp;IT service delivery managers are familiar with technology and computer software, and they’re extremely knowledgeable about the specific software that their company deals with</strong></li><li><strong>Technical experience -&nbsp;IT service delivery managers typically have previous technical experience as well as prior experience managing technical teams</strong></li><li><strong>Infrastructure development -&nbsp;IT service delivery managers have strong knowledge of the principles and processes of infrastructure development</strong></li><li><strong>Familiarity with the Information Technology Infrastructure Library -&nbsp;IT service delivery managers are familiar with the processes and tasks described in the ITIL, which is a manual for IT service management</strong></li><li><strong>Leadership -&nbsp;IT service delivery managers have the essential leadership skills to encourage teamwork and motivate employees</strong></li><li><strong>Problem-solving skills -&nbsp;since they often face problems in their work, IT service delivery managers need strong problem-solving skills to troubleshoot effectively</strong></li></ul><p><br></p><p><span>&nbsp;bachelor’s degree in computer science or a similar area of study is typically desired</span></p>