Call Center Agents – serving Middle East & GCC Countries

Job Description

<ul><li>Answer incoming calls and respond to customer’s emails</li><li>Management and resolve customer complaints</li><li>Sell products and place customer orders in the computer system</li><li>Identify and escalate issues to supervisors</li><li>Provide product and service information to customers</li><li>Research required information using available resources</li><li>Research, identify, and resolve customer complaints using applicable software</li><li>Process orders, forms, and application</li><li>Route calls to appropriate resources</li><li>Document all call information according to standard operating procedures</li><li>Recognize, document, and alert the management team of trends in customer calls</li><li>Follow up customer calls where necessary</li><li>Complete call logs and reports</li><li>Other duties as assigned</li></ul>