Luxury Watch Specialist
Job Description
<p>We are seeking a highly knowledgeable and customer-oriented Luxury Watch Specialist with Purchase Experience to join our team. In this role, you will leverage your expertise in luxury watches to provide exceptional service to our esteemed clientele. Your responsibilities will include assisting customers in making informed purchasing decisions, delivering personalized recommendations, and building long-lasting relationships. The ideal candidate should possess a deep passion for watches, a strong sales acumen, and a proven track record in luxury retail.</p><p><br></p><p><strong>Responsibilities</strong></p><ol><li>Watch Expertise: Demonstrate a comprehensive understanding of luxury watches, including brands, models, features, and craftsmanship. Stay up to date with industry trends, emerging brands, and market demands. Provide accurate and detailed information to customers, showcasing your expertise and enhancing their buying experience.</li><li>Sales and Customer Service: Welcome customers warmly, establish rapport, and actively listen to their preferences and requirements. Utilize your sales and customer service skills to guide customers through the purchasing process, ensuring an exceptional experience from start to finish. Offer personalized recommendations based on their style preferences, budget, and intended use of the watch.</li><li>Purchase Assistance: Assist customers in selecting the perfect luxury timepiece. Leverage your knowledge of watch brands, models, and market value to advise customers on investment potential and long-term value. Explain technical specifications and features in a clear and understandable manner, helping customers make informed decisions.</li><li>Client Relationship Management: Build and maintain strong relationships with clients, fostering loyalty and repeat business. Provide exceptional after-sales support, including coordinating servicing and repairs, offering cleaning and maintenance guidance, and ensuring customer satisfaction. Stay in regular contact with clients, keeping them informed about new arrivals, limited editions, and exclusive events.</li><li>Inventory Management: Collaborate with the inventory management team to monitor stock levels, track sales trends, and ensure availability of desired watch models. Provide feedback on customer preferences and market demands to optimize inventory selection and purchasing decisions.</li><li>Market Research: Conduct ongoing market research to identify emerging trends, competitor offerings, and customer preferences. Utilize this knowledge to enhance the customer experience, refine sales strategies, and provide valuable insights to the management team.</li></ol><p><br></p><p><strong>Qualifications</strong></p><ul><li>Proven experience as a Luxury Watch Specialist in a high-end retail environment.</li><li>In-depth knowledge of luxury watch brands, models, features, and market trends.</li><li>Strong sales acumen with a demonstrated ability to meet and exceed sales targets.</li><li>Excellent interpersonal skills and the ability to build rapport with clients.</li><li>Exceptional customer service skills, with a focus on providing a personalized and memorable experience.</li><li>Detail-oriented with excellent communication and presentation skills.</li><li>Ability to work effectively in a team-oriented environment.</li><li>Proficiency in CRM software and inventory management systems is a plus.</li><li>Flexibility to work weekends, holidays, and occasional evenings.</li></ul><p><br></p>
