Sales and Operations Lead
Job Description
<p><strong>Sales</strong></p><p><span>Findways is currently looking for Sales Managers and Sales Executive to work at our offices in Dammam, Riyadh and Jeddah. Saudi Arabia.</span></p><p> </p><p><strong><u>Responsibilities</u></strong></p><p>· Customer profitability across all business streams.</p><p>· To participate in daily and weekly sales meetings with a positive and constructive attitude for a strong sales team to be created.</p><p>· Develop plans and strategies for the customer portfolio.</p><p>· To send the weekly activity report on sales and updates on credit with each customer.</p><p>· To assume responsibility for the performance of accounts concerning achieving budget.</p><p>· To send the weekly activity report on sales and updates on credit with each customer on all streams.</p><p>· Upon receipt of customer inquiries/service required to ensure coordination with respective internal department and updating the customer with further updates.</p><p>· Ensure proactive, efficient, and timely communication at all times.</p><p>· Single points of Customer contact.</p><p>· Customer mapping from time to time.</p><p>· Keep the clients updated and report back to them at each stage daily, weekly or monthly.</p><p>· To keep the Customer Information Management system in place updated with all the information relevant to the accounts, including visit reports, opportunities, contacts, etc.</p><p>· Will be responsible for delivering a positive customer experience for all customers and ensuring smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams, hunting leads, and following up opportunities for new customers, lost or inactive accounts, as well as, regular accounts.</p><p>· Customer follow-ups, retention, and support.</p><p>· Attending to the customer request and ensuring the customer emails are responded to promptly.</p><p>· Ensure proactive, efficient, and timely communication at all times.</p><p>· Proactively follow up, check and update customers on their requirements.</p><p>· All requirements/services requested by customers are to be arranged in coordination with the internal department and external service providers in a timely manner.</p><p>· Coordinate and arrange a mode of shipment as per customer requirements.</p><p>· Initiated to development of weekly/Daily status reports for major clients enabling improved customer service with performance transparency.</p><p>· Reviewing shipping documents to ensure full compliance with local customs and international regulations.</p>
