community experience specialist
Job Description
<p><strong>Community Experience Specialist / Executive</strong></p><p>Renie is an innovative company that creates a huge ecosystem of low-cost blockchain-enabled smart bins that collect and recycle plastic in a 100% traceable and verifiable way. These bins are remotely provided by our community of Renie Bin providers. </p><p>As a company, it is our goal to create an environmental impact thanks to innovative technology.</p><p><br></p><p><strong>Job Details</strong></p><p><br></p><p><strong>Job Location</strong><strong> </strong> Dubai, United Arab Emirates</p><p><strong>Company Industry</strong><span> Technology</span></p><p><strong>Job Type</strong> Employer (Private Sector)</p><p><strong>Job Role</strong> Community Experience Specialist / Executive</p><p><strong>Employment Type</strong> Full-Time Employee</p><p><strong>Monthly Salary Range</strong></p><p><span> </span></p><p><strong>Job Purpose</strong></p><p>We are seeking an ambitious and energetic Community Experience Specialist/Executive to ensure that existing clients have a positive and engaging experience with the brand. Responsible for building strong and lasting relationships with clients, understanding their needs, and providing personalized support. The primary purpose of this role is to enhance client satisfaction, foster a sense of community, and drive client engagement.</p><p><br></p><p><strong>Job Responsibilities </strong></p><ul><li>Serve as our existing clients’ primary point of contact, building strong and lasting relationships.</li><li>Develop a deep understanding of our brand, products, and services to effectively communicate their value to clients.</li><li>Proactively engage with clients, providing personalized support and guidance to meet their needs and address any concerns.</li><li>Conduct regular check-ins with clients, offering insights, updates, and opportunities to enhance their experience.</li><li>Collaborate with cross-functional teams to ensure a seamless and positive client journey.</li><li>Plan and execute engaging events, workshops, and initiatives to foster a sense of community among our clients.</li><li>Utilize good digital marketing skills to support client engagement initiatives, including email marketing, social media management, and content creation.</li><li>Gather feedback from clients and relay it to relevant teams to drive continuous improvement.</li><li>Stay updated on industry trends, competitor activities, and client preferences to identify growth opportunities and provide relevant recommendations.</li><li>Contribute to the development of marketing materials and content that aligns with client interests and showcases our brand effectively.</li><li>Basic knowledge of creative designing software.</li><li>Fluent in English with the ability to effectively communicate, both written and verbal. Preferably speaks Arabic, enabling enhanced communication and engagement with Arabic-speaking clients.</li><li>Create incentives for our users and find the right partnerships to work with.</li></ul><p><br></p><p><strong>Requirements and qualifications</strong></p><ul><li>Minimum 3+ experience in client & community servicing.</li><li>Proven experience in client-facing roles, with a focus on building and maintaining strong relationships.</li><li>Good experience in digital marketing, including knowledge of email marketing, social media management, and content creation.</li><li>Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.</li><li>Strong interpersonal skills and the ability to connect with diverse individuals and adapt communication styles accordingly.</li><li>Exceptional customer service orientation, with a genuine passion for delivering exceptional experiences.</li><li>A detail-oriented mindset with excellent organizational and time management skills.</li><li>Proactive and self-motivated, able to work independently and as part of a team.</li><li>Familiarity with CRM software and customer engagement platforms is a plus.</li><li>A passion for our brand, its values, and its mission to create a positive impact in the community.</li></ul><li><br></li><p><strong>Values: Caring X 5</strong></p><p><br></p><ul><li>Caring about integrity and truth in all our actions</li><li>Caring about quality</li><li>Caring about team members</li><li>Caring about customers</li><li>Caring about exceeding expectations</li></ul><li><br></li><p><strong>Application</strong></p><p><br></p><p>Send your resume to HR@renie.io</p>
