Restaurant Manager
Job Description
<p>Duties and responsibilities</p><p>Operational Duties</p><p>• Ensure that the quality and standards are maintained on a daily basis in all aspects of food preparation and service</p><p>• Maximize revenue generation while controlling the operating costs</p><p>• Coordinate daily with the brand manager/multi-unit manager</p><p>• Coordinate for a synchronized operation by continuously meeting with the team and bringing updates, filling the daily logbook, reporting to the regional / operations manager about any dysfunction or occurring problem</p><p>• Collaborate along with the regional manager on getting feedback from the outlets for potential refinements and adjustments</p><p>• Prepare weekly/bi-monthly SMART schedules for the staff</p><p>• Ensure that guest satisfaction objectives are met</p><p>• Hold regular briefings/debriefing with the team</p><p>• In rush time, support all the team members</p><p>• Ensure presence on the floor during service time and personally visit dining guests</p><p>• Ensure proper outlets staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability</p><p>• Ensure all staff undergo job skills training to meet Burj Al Hamam set standards</p><p>• Establish and maintain a regular deep cleaning schedule</p><p>• Ensure that all equipment is handled safely and with reasonable care</p><p>• Ensure great food is delivered timely and accurately</p><p>• Ensure service is conducted in a highly professional and efficient manner in the outlet</p><p>Ensure proper collection of guest feedback through the GSS surveys</p><p>• Ensure proper use if the daily log book and guest reservations</p><p>• Raise all maintenance requests as per policy (i.e. FMX online platform)</p><p>• Maintain adequate stock levels to avoid shortage while minimizing waste</p><p>• Supervise closely the Kitchen Manager with regards to requisitions, stocks, waste management, food safety controls and quality control</p><p>• Communicate all complaints with the Manager for customer service consistency</p><p>• Tour the outlet back to front and perform spot checks</p><p>• Check previous comments in log book and address any issues necessary</p><p>• Quick meeting with service, kitchen and take away team leaders to make sure everything is on track</p><p>• Hold briefing/debriefing with the team</p><p>• Ensure that the team follows properly the opening and closing procedures</p><p>• Ensure that team members follow proper cash‐handling procedures</p><p>• Fully understand and comply with all country and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests</p>
