Guest Service Agent
Job Description
<strong>Company Description</strong><p><br></p>Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AvaniI Hotels & Resorts provides the right space for guests who value the details that matter.<p><br></p><strong>Job Description</strong><p><br></p>As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.<p><br></p><strong>Qualifications</strong><p><br></p><ul><li>Should be holding a degree in hospitality management and/or related field </li><li>Previous experience in Front Office or Guest Services </li><li>Good English communication skills, additional languages would be an advantage</li><li>Friendly, outspoken and with pleasing personality </li><li>Personable and with excellent grooming standards</li><li>Preferably with basic working knowledge of OPERA</li></ul>
