IT Support Engineer
Job Description
<p>📢 Urgent Hiring!!!! 📣📢📣</p><p>Are you interested to join our family as IT Support Engineer in UAE (UAE driving license is mandatory)</p><p><br></p><p>👉Key Responsibilities:</p><p><br></p><p>1-Proper escalation of unresolved issues to (Internal) team according to established guidelines and policies.</p><p>2-Respond to customer inquiries in a timely manner by following the established SLA’s (service level agreement).</p><p>3-Follow-up with users to ensure that all issues/needs have been resolved/met.</p><p>4-Serving as the first point of contact for staff seeking technical assistance over the phone, email or through ITSM Tool requests.</p><p>5-Performing remote troubleshooting through diagnostic techniques and pertinent questions.</p><p>6-Ensure all issues are properly logged.</p><p>7-Record incidents and problems and their resolution in logs.</p><p>8-Prioritize and manage several open issues at one time.</p><p>9-Assist and provide support to off-site technical staff in identifying and resolving technical issues.</p><p><br></p><p>👉 Skills & Competencies</p><p><br></p><p>1-Good understanding of computer systems, mobile devices, and other tech products.</p><p>2-Ability to diagnose and resolve basic and some advance technical issues.</p><p>3-Expertise in systems administration, networking, hardware, and mobile device hardware/ software troubleshooting.</p><p>4-UAE driving license is mandatory.</p><p>5-Virtual Desktop Interface knowledge</p><p>6-Excellent communication skills.</p><p>7-Customer-oriented and Positive attitude.</p><p><br></p><p>Please send me your CV if you are much with the above requirements.👋</p><p><br></p><p><br></p><p>#hiring #jobseeksers##urgenthiring #dubaihiring #jobsinabudhabi #jobsindubai #jobsearch #jobsinuae #uaejobs #uaehiring #uaejobseekers #uaerecruitment #uaeemployment #uaejobmarket #unitedarabemirates #uaecareers #uaework #uae2023 #uaejobsearch #uae2023</p>
