Station Master

IT & Network

Egypt 🇪🇬

October 2, 2023

Full Time

Job Description

JOB PURPOSE: The Station Master ensures the operational service and matches the high level of security and safety and quality of service required by the KPIs. The Station Master is responsible for: • Responsible to the Station Controller for crowd management on stations • Welcoming passengers • Smooth exchange of passengers to & from the train • In charge of Safety of passengers and employees • Ensure Quality service for metro customers • Receiving passengers at the platform RESPONSIBILITIES/DUTIES • Take necessary actions/measures in case of metro system breakdown or any incident as per instructions of Stations Supervisor. • Reporting of any incident in the station’s equipment to the Station Supervisor and MCC first intervention in case of (escalator, lift, …etc.) failure. • Reporting of any passenger incident or any accident affect the operation to the CCP, Station Supervisor, Maintenance teams if urgent required. • Request Ambulance in case of urgent need and report the situation to CCP& station supervisor • Ensure availability and proper working of all types of equipment at the station. • Cleanliness of Station premises. • Responsible for preparation and maintaining daily station reports. • Liaison with sales division for smooth operation and good coordination between employees • Check the Permit to Work before being surrendered. • Coordination of maintenance works in stations (day and night). • Responsible for the safe and efficient passenger exchange to & from the train at stations. • Responsible for the Station Controller in maintaining high standard of services to passengers. • Assistance to the passengers in case of any difficulty with special attention to the elder or disabled. • Responsible for the quality of service, offered to the passengers in terms of smooth passenger exchange to & from train. • Responsible for the management of crowd in the station. • Responsible for supervision of Station Attendants (Outsourced). • Evacuation of station/trains, whenever called upon to do so between stations or at the station. • Responsible for handling Station master office (SMO) and equipment installed at station. • Handle failure of Signaling system by manual intervention when authorized by CCP. • Act as Rail Site Controller in case of any incident when authorized by CCP. • Handling Degraded or Emergency situations in according with the regulation. • Providing information to passengers using PA/PIDS system. • Responsible for the subcontractor need access to technical rooms in the station in accordance with CCP after reviewing the identities/ PTW. • Other duties and responsibilities might be assigned. ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE QUALIFICATIONS: • Diploma / Engineering degrees in any discipline or B.Sc. Honors (Physics /Mechanical/Electronics). KNOWLEDGE: • Fluent English language. • Developing cooperative relationships with internal and external actors • Full involvement in the safety issues (personnel & equipment) • Having strong oral and written communication skills • Management skills EXPERIENCE: • Minimum 2-4 years working experience in operation in any industry, supervisory level and have handled a team and/or extensive proven gained in a railway operation or similar environment. DESIRED BEHAVIORS • Possess extensive knowledge of railway systems. • Basic computer working knowledge (MS office). • Ability to undertake “hands on” work in core area and on safety issues. • Extensive knowledge of start-up operations. • Basic comprehension of Electrical power and Mechanical Engineering. • Thoroughness in planning and execution. • People friendly attitude. • Quality conscious. • Well-developed written and oral communication skills, interpersonal skills, organizing and industrial relation skills. • Ability to analyze situations and take quick decisions in accordance with the regulation. • Perseverance. • Demonstrated capability of developing innovative solutions to manage sensitive industrial relations issues. • Excellent Planning, Conceptual and Consultative skills. Effective co-ordination. • Must be able to work under pressure and meet strict deadlines. • Well adept at time-management.

Station Master

Job Description

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