Customer Technical Support
Job Description
<p>BKN301 is growing fast and we are looking for people with a strong work ethic and drive to go above and beyond!</p><p><br></p><p>Our innovative and growing company is looking for <strong>Customer Technical Support</strong> with great technical skills oriented to assist our high-value customers, willing to work in an adaptive and technical-passionate environment. You will be based in our office in Cairo where your main activity is to assist our customers with all their technical queries.</p><p>You will be responsible for guaranteeing technical support to our customers by evaluating and managing from end to end their eventual technical issues linked to our products.</p><p><br></p><p><strong>WHAT YOU’LL BE DOING</strong></p><p>Further providing support and guidance in application projects with customers</p><p>Troubleshooting, debugging, and updating existing software;</p><p>Writing of technical documentation and reporting;</p><p>Collaborate with most of the internal functions, debriefing them about the feedback from customers in order to implement our products when need it.</p><p>Global Service process, including periodic meetings where eventual bugs and their fix are discussed.</p><p><br></p><p><strong>WHAT YOU’LL NEED</strong></p><p>Engineering/Technical Degree</p><p>Previous experience in similar roles</p><p>Fluent in Arabic and English, written and spoken</p><p>Customer oriented approach</p><p>Problem solving skills</p><p>Self-motivation</p><p><br></p><p><br></p><p><strong>Place of work: Cairo, Egypt</strong></p><p><strong> </strong></p><p>Welcome to a world without financial barriers.</p><p>Meet a flexible fintech company bringing clear and rewarding services to the emerging markets and the rest of the world.</p><p>BKN301 exists to let everyone’s financial life flow fairly and freely, without worry.</p><p>By partnering with companies and collaborating across countries, we envision and provide the safest and most engaging experience ever, everywhere. Our new digital environment gives full access to trade and development opportunities—all delivered with the finest technology right at your fingertips, so you gain back irreplaceable values, like time.</p>
