Community Manager Discord

Job Description

Bloxley is revolutionizing the world of digital banking and web3 with its all-in-one platform. As a mobile-first solution, Bloxley provides a comprehensive range of financial services to meet the evolving needs of modern consumers. Say goodbye to the challenges of managing your finances across multiple platforms and hello to the convenience of Bloxley.<p><br></p>We are releasing our mobile application soon and are looking to expand our Team with a <strong>Community Manager for Discord</strong> who will help work with our growing user-base.<p><br></p><strong>🧙 Role</strong><p><br></p><ul><li>Build community engagement in Bloxley’s Discord server</li><li>Moderate and answer questions in our Discord server, in-app chat channels, and any other user communication streams</li><li>Investigate and resolve basic user issues</li><li>Escalate user-reported platform issues to our support team</li><li>Collect user feedback to drive development of our platform</li></ul><p><br></p><strong><u>🎯 Requirements</u></strong><p><br></p><ul><li>Prior community management / moderating experience, in any industry</li><li>Knowledge of Web3 and DeFi concepts</li><li>Friendly and optimistic demeanor</li><li>Strong communication skills</li><li>Familiarity with Discord and other social media platforms</li><li>Experience developing and executing social media marketing campaigns</li><li>Passion for cryptocurrency and blockchain technology</li></ul><p><br></p><strong><u>🌟 Responsibilities</u></strong><p><br></p><ul><li>Develop and implement community management strategies to increase user engagement and retention</li><li>Create engaging content and lead discussions to keep the community active and thriving</li><li>Monitor community activity and respond to user inquiries and feedback in a timely manner</li><li>Manage and moderate the Bloxley’s Discord server to ensure a positive and productive environment for all users</li><li>Work with the marketing team to develop and execute promotional campaigns to grow the community</li><li>Analyze and report on community engagement and growth metrics to inform future strategies</li></ul><p><br></p><strong>🕶️ Nice to have</strong><p><br></p><ul><li>Prior experience moderating a crypto community in Discord or Telegram</li><li>Customer support and troubleshooting experience </li></ul><p><br></p><strong>🎉 Join us today and become part of the community</strong>