Reservation Specialist
Job Description
<p><strong>Job Description:</strong></p><p><br></p><ul><li>Handle all company-supplied villa leads in a polite and courteous manner, and in accordance with our sales guidelines. Convey enthusiasm to guests with a genuine desire to be of service.</li><li>Effectively identify the full extent of the guests’ requirements to optimize sales of villa products and services. Use your product and destination expertise to make full-experience recommendations to the guests.</li><li>Input reservations using the company Property Management System. Ensure comprehensive and accurate collection of all appropriate guest information, and send invoices, contracts, and accompanying documents to the guests in a timely manner.</li><li>Complete paperwork, administrative functions, and other non-phone work related to the effective processing of customer villa rentals.</li><li>Handling posting ads listing and editing pictures by the portal like BAyut Dubizzle, Property Finder, AIRBNB, BOOKING.com ETC</li><li>Knowledge in applying DTCM, check and check out procedure</li><li>Handle Customer inquiries and complaints</li><li>Maintain periodic contact with existing and prospective customers through outbound efforts to generate new business and build a repeat client base.</li><li>Ensure performance goals are achieved consistently and in accordance with Deluxe Holiday Homes’ luxury brand quality standards.</li><li>Initially dealing with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate</li><li>Ability to work under pressure and adaptable to a multicultural environment.</li></ul><p><br></p><p><strong>Experience:</strong></p><ul><li>Reservation Specialist: 2 years (Preferred)</li><li>Driver’s License (Preferred)</li><li>Holiday Homes experience (Preferred)</li><li>Customer-service experience.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking and time-management skills, with the ability to prioritize tasks.</li><li>Proficient in Microsoft Office suite.</li><li>Pleasing personality</li></ul><p><br></p><p>Full-time</p><p>Salary: TBD</p>
