Senior Data Center Solutions engineer- Storage
Job Description
<strong>Company Description</strong><p><br></p>We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company’s services and solutions to fulfill their business needs.<p><br></p>For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.<p><br></p><strong>Job Description</strong><p><br></p><strong>Technical Skills</strong><p><br></p><ul><li>Adheres to EMC product specific guidelines, procedures, and best practices.</li><li> Advanced Systems Diagnostic skills to isolate problems among EMC, other OEM vendors, or software and develop appropriate action plans accordingly.</li><li>Prepare test plans including test cases and lab configurations.</li><li>Troubleshoot test failures to determine if the issue is a test, product or integration.</li><li>Provide documentation of evaluations, best practices, results and methodologies.</li><li>Adheres to proper escalation procedures.</li><li>Updates CSI at the completion of an event.</li><li> Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, Technical expertise, Professionalism.</li><li>Assist Sales and Pre-Sales in assessing environments and developing the right solution and design.</li><li>Submit accurate and timely expense reports, EAS/CSI updates, and timecards.</li><li>Attends training classes as required to develop and maintain a working knowledge of EMC equipment, software, and OEM equipment and ensure continues valid partnership with EMC</li><li>Solid experience in EMC Datacenter Solutions such as Storage, Replication, Virtualization, Backup and Archiving.</li><li>To be able to give customers the needed knowledge transfer when requested.</li><li>To be able to give trainings to customers on different products.</li><li>To be able to assist PMO during the project phases like kick-off meetings, initialization, bids.. etc.<br></li></ul><p><br></p><strong>Qualifications</strong><p><br></p><ul><li>BA degree in computer science, computer engineering or related field.</li><li>5 plus years’ experience in EMC Data Center Solutions</li><li>EMC certified is preferable, other vendors certification is mandatory.<br></li></ul><p><br></p><strong>Additional Information</strong><p><br></p><strong>Interpersonal skills</strong><p><br></p><ul><li>Technical Savvy and thinks out of the box.</li><li>Solid communication skills in both English and Arabic.</li><li>Adaptable to work on different projects when extended work time is needed.</li><li>Process oriented.</li><li>A team player who works as part of a team to provide services to customers.</li><li>Strong work ethic with good time management skills preferred.</li><li>Used as a reference for advanced setup or complicated issues by other team members.</li><li>Ability to mentor and help DCSU staff</li><li>Very Good English language (verbal and written)</li></ul>
