Housing Manager
Job Description
<strong>Scope of Position </strong><p><br></p>To ensure the smooth running of the Colleague Housing for Mandarin Oriental Muscat. To maintain and respond efficiently to any colleague’s queries in a timely manner. Making sure that the company accommodation makes colleague feel as their “home away from home”.<p><br></p><strong><u>Responsibilities</u></strong><p><br></p><strong> General: </strong><p><br></p><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. </li><li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements. </li><li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Muscat Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. </li><li>On The Job trainers and trainings. </li><li>Group Training Technique trainers and trainings. </li><li>Update and maintain a complete Training Matrix for your department. </li><li>Update and maintain Job Description and Job Specification Matrix for your department. </li><li>Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system. </li><li>Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information. </li><li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. </li><li>Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. </li><li>Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. </li><li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. </li><li>Mandarin Oriental Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities. </li></ul><p><br></p><strong><u>Departmental</u></strong><p><br></p><ul><li>Assist the Human Resources Manager in the budgeting process, providing all information for housing expense, including Operating Equipment and FF&E. </li><li>Ensure that the housing budget is strictly adhered to, that all costs are controlled and properly approved. </li><li>Provide leadership, direction and support to all colleagues at any time. </li><li>Train, evaluate and schedule all housing colleagues in accordance with the applicable standards, policies for the housing. </li><li>Respond to any changes in the department as dictated by the needs of the industry, company or hotel. </li><li>Ensure that all colleagues are treated fairly and consistently at all times. </li><li>Create and maintain a great synergy between housing and colleagues to assure maximum efficiency. </li><li>Prepare a weekly roster to schedule all housing colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts. </li><li>Ensure proper care, security and maintenance of all hotel equipment through attentive supervision. </li><li>Encourage proactive, efficient and effective inter-departmental communication within and beyond the Human Resources division in order to promote a climate of teamwork and enthusiasm. </li><li>Constantly identify areas for improvement in housing by reviewing various reports, colleague’s feedback, incident reports, and formulate action plans accordingly. </li><li>Maintain an updated inventory of occupancy and space availability in the housing complexes in the HRIS System. </li><li>Maintain all keys of the Colleague Housing, and manage the key distribution and inventory. </li><li>Welcome new colleagues and prepare their respective accommodation with the standard welcome pack. Inform apartment occupants of the apartment of new arrival. </li><li>Be responsible for allocation of spaces, respecting local legislation, benefits level, family status, nationalities, gender and ethical standards. </li><li>Conduct regular inventories in the apartments and specific inventories for resigned/terminated colleagues before approving their Exit Clearance. </li><li>Conduct regular checks to ensure colleagues individual apartments are kept cleaned and well maintained. Take necessary action when apartments are not kept to the level of cleanliness required. </li><li>Coordinate the daily cleaning of the complex with the respective owning company or leasing agent. </li><li>Co-ordinate and monitor the weekly cleaning of public areas inside the apartments with selected Vendor and Colleagues. </li><li>Coordinate the linen-change in conjunction with the outside laundry for new arrivals, and current colleagues – IF this is put in place. </li><li>Coordinate the maintenance requests of all apartments with the owning company or leasing agent. </li><li>Coordinate the landscaping upkeep with the respective owning company. </li><li>Establish a “Lost & Found” procedure for the Colleague Housing. </li><li>Monitor periodic pest control with the Owning company, leasing agent or hotel. </li><li>Coordinate with the owning company cleaning and upkeep/maintenance of the waiting area and public bathroom and changing rooms. </li><li>Monitor cleanliness of the gym and maintenance of facility and equipment along with the owning company or leasing agent. </li><li>Coordinate monthly inspections with Human Resources Manager on Colleague Housing. </li><li>Report Security incidents to the Director of Security and Director of Human Resources. </li><li>Be readily available for counselling for housing related problems (problems between occupants). </li><li>Provide courteous and professional service at all times. </li><li>Maintain a good rapport and working relationship with all colleagues. </li><li> Respond to day to day requests from occupants. </li><li>Handle effectively any kind of colleague’s complaints being verbal or written. </li><li>Establish and review on regular basis a detailed “Housing Colleague Rules & Regulations” handbook. </li><li>Issue discipline in the complex and adherence to the established Housing Colleague Rules & Regulations. </li><li>Take care of any housing related disciplinary issues. </li><li>Inform the Human Resources Manager/Director of any disciplinary issues. </li><li>Organise safety and evacuation training for all colleagues with the Director of Security. </li><li>Assist in Move In orientation, covering housing information for new colleagues. </li><li>Coordinate with the Learning & Development Manager on any external training needs. </li><li>Carry out monthly or even more regular casual one-on-one meetings with all housing team members to assure colleagues have a forum to voice any concerns or challenges. </li><li>Communicate Rules & Regulations to all housing colleagues by using the Colleague Handbook and any other appropriate documents. </li><li>Conduct daily meetings with the housing team and provide a regular forum for two-way communication with the whole team. </li><li>Attend daily meetings in the hotel Human Resources department. </li><li>Prepare weekly reports: maintenance, request, new arrivals, leavers, transfers allocation. </li><li>Prepare monthly reports on occupancy, main issues, and activities. </li><li>Monitor the monthly P&L and carry out regular detailed analysis of housing related financial information. </li><li>Organise bi-monthly social activities and events. </li><li>Take part in any colleague welfare committee. </li><li>Attend and participate in all required meetings as scheduled. </li><li>Observe the competition, current market and trends, prices with the market and other new ideas and react accordingly. </li></ul><p><br></p><strong><u>Skills & Qualifications</u></strong><p><br></p><ul><li>Vocational Diploma in Hospitality or Human Resources </li><li>Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources </li><li>Minimum 1 year of experience working in a 5-star hotel environment, preferably with a multi –national recognized Brand </li><li>Minimum 2- 3 year of experience in GCC working in a 5-star hotel environment, preferably with a multi –national recognized Brand</li><li>A minimum of 1.5 years of experience in a Human Resources Department. </li><li>Previous experience using HR Information System and a Recruitment System </li><li>Previous experience with creating and implementing Colleague Engagement activities and managing satisfaction survey preferred </li><li>Previous GCC experience or working in multicultural environment preferred </li><li>Highly computer literate with MS Suite of products </li><li>In particular Word / Excel and Power Point </li><li>Fluent verbal and written English Skills </li><li>Able to write concise and pleasant communications – emails / notices </li><li>Able to use Facebook / WhatsApp and similar modern multi media tools </li><li>Able to give clear and direct instructions to direct reports </li><li>Able to create polished communication notices</li></ul>
