Front Desk Agent
Job Description
A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.<br><br>Four Seasons Casablanca is looking for Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything he / she does.<br><br>Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998<br><ul><li>Responsibilities: <br></li></ul><strong>The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.<br></strong><ul><li>Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.</li><li>Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.</li><li>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. </li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone</li><li>Skills:<br></li></ul>Education: High school education or equivalent experience.<br><br>Experience: Experience in a luxury brands<br><br>Fluent in French, Arabic and English.<br><br><strong>Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.<br><br></strong>Learn more about what is like to work at Four Seasons – Visit us:<br><br>https://jobs.fourseasons.com<br><br>https://www.linkedin.com/company/four-seasons-hotels-and-resorts<br><br>https://www.facebook.com/Fourseasonsjob<br><br>https://twitter.com/FourSeasonsJobs
