Contractors Care Lead

Job Description

<p><strong>Greetings from NES Fircroft</strong></p><p><br></p><p><strong>We are looking for a Contract Care Lead!</strong></p><p><br></p><p><strong>Contractor Management </strong></p><p><strong> </strong></p><ul><li>Manages the contractor pre-mobilisation and onboarding processes, ensuring tasks are completed within the appropriate timeframes and approvals sent via the relevant manager and payroll team</li><li><em>(If applicable) </em>Provides effective global mobility administrative support for contractor relocations <em> </em></li><li>Tracks progress of all processes during the placement lifecycle by setting up tasks on Bullhorn or maintaining and updating spreadsheets, ensuring these are adhered to compliantly</li><li>Proficient in utilising relevant clients’ ATS systems, such as IQN and Fieldglass, as required</li><li>Promptly liaises with third party providers during the onboarding process, to organise medical checks, for example</li><li>Builds and maintains rapport with the contractor during the onboarding process and throughout the lifecycle of the placement ensuring the most appropriate communication methods are used</li><li>Remains abreast of all process and legislative changes communicated by the Commercial team or Assignment Support team manager</li><li>Understands each client’s requirements and relevant country legislation</li><li>Manages and logs queries sent to the shared mailbox in a timely manner and prioritises these accordingly</li><li>Demonstrates team work to achieve all area/discipline/client demands to ensure consistency of service</li><li>Manages the offboarding process and ensures placements are closed on Bullhorn and department forecasts are up to date in a timely manner to minimise the Company’s exposure to risk</li><li>Proactively assists consultants by obtaining project information or potential leads from contractors</li><li>Overall 7-10 years’ experience on looking after employees.</li><li>Looked after 500+ employees for at least 5 years</li><li>Supervised a team for at least 3-5 years</li><li>All aspects of employee issues like payroll, expenses, government related issues like Iqamas, visa renewals, etc.</li></ul><p><br></p><p><strong>Reporting </strong></p><p><br></p><p>• Accurately produces and delivers weekly reports via DMCC to facilitate and track regional contractor status</p><p>• Follows up on issues that the reports flag up when appropriate and works with relevant consultant to resolve, for example, contractors whose placements have expired</p><p>• Produces ad hoc reports via DMCC or populates spreadsheets to support the business with client requests, for example, rates breakdowns</p><p><strong> </strong></p><p><strong>Communication and Escalation </strong></p><p><br></p><p>• Effectively works with other support teams, for example, Commercial, Payroll and Travel, to ensure the contractor end to end process runs efficiently  Ensures the contractor experience is positive through delivering a good level of service and prompt response times</p><p>• Supports and works with other regional Assignment Support teams where there is overlap</p><p>• Understands when to escalate any potential issues to Assignment Support Team Leader or Manager</p><p>• Identifies and feeds back any Bullhorn issues to the relevant consultant</p><p>• Appropriately notifies Team Manager of any delays with work due to fluctuations in volumes if this may affect service delivery</p><p><br></p><p><strong>Visa &amp; Logistics <em>(if applicable) </em></strong></p><p><strong><em> </em></strong></p><p>• Works closely with particular region to coordinate visa requests</p><p>• Ensures visa applications are made within appropriate timeframes and if necessary, liaises with the relevant visa issuing authority to assist with the process</p><p>• Proactively researches any visa or mobilisation requirements if contractor is being placed in a new region</p><p><strong> </strong></p><p><strong>Output Range/ Dimensions </strong></p><p><strong>Key Performance Indicators </strong></p><p><strong> </strong></p><p>• Achieve 100% in team compliance audit completed by the commercial team every month</p><p>• Maintain each mailbox SLA</p><p><br></p><p><strong>Behavioural Competencies </strong></p><p><strong> </strong></p><p><strong>Customer Focus </strong></p><p>• Understanding customer needs and priorities to provide quality services</p><p>• Using creative problem solving and successfully executing tasks to enhance the customer experience</p><p>• Managing communications appropriately for the customer</p><p><br></p><p><strong>Enterprise </strong></p><p>• Making a productive contribution to revenue generation and exceeding minimum standards on activity and results  Understanding the business and its drivers</p><p>• Proactively making improvements to address current challenges</p><p><br></p><p><strong>Integrity and Responsibility </strong></p><p>• Awareness of, adherence to and compliance with appropriate policies and procedures</p><p>• Ability and willingness to escalate breaches of policies and procedures</p><p>• Ability to manage confidential or sensitive information sensitively</p><p>• Seeks out information to make informed decisions</p><p><br></p><p><strong>Teamwork </strong></p><p>• Collaborating effectively with others</p><p>• The ability to overcome individual differences to achieve a greater goal</p><p><br></p><p><strong>Drive and Personal Impact </strong></p><p>• Being aware of personal development needs</p><p>• Being proactive in gaining the required experiences and training to develop professionally and personally  Contribute to the culture of the company in a positive and meaningful way  Plans time and prioritises efficiently</p>