Guest Services Officer – Russian Speaker (Female)

Job Description

<strong>Organization- Hyatt Centric Jumeirah Dubai</strong><p><br></p><strong>Summary</strong><p><br></p>The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.<p><br></p>To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.<p><br></p>To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.<p><br></p><strong>Qualifications</strong><p><br></p>Diploma/qualification in Hospitality or Tourism Management.<p><br></p>Fluency in speaking and writing Russian.<p><br></p>Good communication, telephone, interpersonal and customer relations/service skills.