Field Service Technician (Level 1) – Bismarck, North Dakota
Job Description
<strong>I. <u>Purpose of Position<br><br></u></strong>As a Field Service Technician, Level 1, you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment, including proper technique and accessory usage.<br><br><strong>II. Key Responsibilities<br></strong><ul><li>Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment. </li><li>Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage. </li><li>Conduct installation and removal of tire and wheel service equipment. </li><li>Conduct product training and demonstration during installation of new equipment to end-users. </li><li>Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment. </li><li>Manage parts inventory and perform a cycle count of inventory in each of the defined time periods. </li><li>Perform other duties and responsibilities as assigned. <br><br></li></ul><strong>III. <u>Relationships<br></u></strong><ul><li>Interactions with, but not limited to, customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry. </li><li>This position will also have interaction with various employees of Hennessy, especially employees of the field service, customer service, and finance departments. <br><br></li></ul><strong>IV. <u>Education, Background and Skill<br></u></strong><ul><li>A high-school diploma or equivalent is required. A technical degree in a related field is preferred. </li><li>The successful candidate must have basic mechanical and electrical aptitude as demonstrated by 1-2 years of mechanical/electrical installation, repair and/or assembly, or other relevant work experience and/or by completing relevant technical education courses. </li><li>Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred. </li><li>Minimum 1 – 2 years Customer Service experience with a demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust, and respect with our customers is required. </li><li>Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis. </li><li>Outstanding communication (both oral and written) skills. </li><li>Able to calculate costs for the end users, basic math skills. </li><li>Proficient in computer and internet usage. </li><li>Clean driving record with current legal state driving license. </li><li>Physical requirements include the ability to lift and carry up to 50lbs. </li><li>Must be able to be bonded in the state(s) that you will operate in. <br><br></li></ul>The COATS Company is a leading, global manufacturer of wheel service, alignment, and inspection equipment. COATS engineers, manufactures, and builds equipment, accessories, and consumables for the automotive market. All of our products are built with quality, durability, and usability in mind. To support our customers and their COATS equipment, we have a dedicated team of top-notch direct technicians all across the United States. We’re proud to be made in Nashville, Tennessee while supplying equipment globally to our customers. Drawing on decades of expertise, market perspective, and innovative engineering, Coats keeps repair shops, tire dealers, big box retailers, and car dealerships rolling and ready for rapid industry evolution.<br><br><strong>Who Is Vontier<br><br></strong>Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.<br><br>Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.<br><br>”Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.”
