Relationship Executive

Job Description

<p><strong>BNC Network</strong>, the largest &amp; most updated database of GCC construction projects in the Middle East is looking for a dynamic &amp; proficient <strong>Relationship Executive</strong> to join their <strong>Client Services Team.</strong></p><p><br></p><p><strong>Who are we?</strong></p><p><strong>· We are Techies</strong></p><p>We created a unique state-of-the-art SaaS platform to automate lead generation and digitize the project-sales process.</p><p>·<strong> We are Researchers</strong></p><p>We created the region’s largest project intelligence database and have held this position since 2004!</p><p><strong>· We are Analysts</strong></p><p>We present actionable insights from our extensive data through construction analytics and thought leadership reports.</p><p><strong>· We are Communicators</strong></p><p>We reach over 66,000 business leaders and industry professionals every day.</p><p><strong>· We are Enablers</strong></p><p>We imagineer new ways to connect entities across the construction industry to transform information exchange on projects.</p><p><br></p><p><strong>About the Role:</strong></p><p>The Executive will be responsible for administrative management of client accounts and supporting Client Services personnel as required to ensure customer service excellence and a high customer retention rate.</p><p><br></p><p><strong>The operational responsibilities of this position include:</strong></p><ul><li>Understanding client needs and identifying new business opportunities within your portfolio.</li><li>Developing and implementing strategic plans to manage and grow accounts.</li><li>Retaining clients and building strong, trusting relationships.</li><li>Drive client retention, renewals, upsells, and client satisfaction.</li><li>Manage multiple accounts; develop positive working relationships with all customer touchpoints.</li><li>Supporting the customer onboarding process by ensuring that client information is fully updated, coordinating induction training, user setup, etc.</li><li>Providing administrative support by handling client requests pertaining to user management, and administrative queries.</li><li>Coordinating client meetings as required.</li><li>Payment follow-up and collection.</li><li>Client usage monitoring to support the customer life-cycle plan.</li><li>Executing special customer calling campaigns.</li><li>Compiling reports and presentations as required.</li></ul><p><br></p><p><strong>We would love to hear from you if you have…</strong></p><ul><li>3+ years of experience with business development, sales, account management, or client servicing.</li><li>Background in customer service; industry knowledge is a plus</li><li>Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)</li><li>A customer-oriented attitude</li><li>Excellent communication and negotiation skills</li><li>Problem-solving aptitude</li><li>Ability to work well with a team</li><li>BA in Business Administration, Marketing, or a related field</li></ul>